Senior Manager - People Analytics

Job Summary

Job Title- Senior Manager - People Analytics Solution Line- People Analytics, People Organisation. Position type- Full Time. Work Location- Gurgaon. Working style- Hybrid. GCF Level- M35. Shift Time- 12PM to 9PM IST. People Manager role: Yes.

Qualifications

• Bachelor s degree in a relevant field or equivalent experience.
• Fluent English, capable of leading and communicating in a global environment.
• Required years of experience - 3-5+ years of relevant experience in People Analytics, combining data-driven workforce insights with strong people leadership, talent development, and performance management expertise.
• Demonstrated ability to lead high-performing teams, strengthen service delivery, drive operational excellence, and translate People data into meaningful actions that support business outcomes.

Job Responsibilities

• Service Leadership and Operational Performance: Ensure delivery of accurate, timely, and meaningful reporting, analytics, and workforce insights.
• Monitor service performance against operational requirements, quality standards, and delivery commitments.
• Lead issue resolution and act as the first escalation point for delivery and stakeholder concerns.
• Ensure effective quality assurance, governance, and risk management practices across team outputs.
• People Leadership, Talent Development and Performance Management: Lead, coach, and develop Consultants and Senior Consultants through regular feedback, performance discussions, and development planning.
• Establish clear goals, performance expectations, and accountability measures for team members.
• Manage recruitment, onboarding, succession planning, and talent development activities.
• Foster colleague engagement, inclusion, collaboration, and retention.
• Identify capability gaps and implement development plans to strengthen analytical, technical, and consulting skills.
• Manage performance concerns and provide appropriate coaching and support.
• Workforce Planning and Resource Management: Own team capacity planning, workload balancing, and resource allocation.
• Ensure appropriate coverage across regions, stakeholders, business priorities, and time zones.
• Monitor delivery demand and identify resource constraints, risks, and dependencies.
• Support workforce planning and hiring decisions with the Reporting and Analytics Leader.
• Maintain business continuity and coverage plans.
• Analytics Capability Development and Continuous Improvement: Build team capability in workforce analytics, visualization, storytelling, stakeholder consulting, automation, and emerging technologies.
• Sponsor standardization, automation, and process improvement initiatives.
• Encourage innovation and adoption of scalable reporting and analytical solutions.
• Promote a culture of continuous learning and knowledge sharing.
• Indicators of Success in the Role: Team delivers high-quality, actionable workforce insights consistently.
• Team members demonstrate improved analytical skills and professional growth.
• Stakeholders view the team as a trusted analytics partner.
• Operational KPIs for service delivery and quality are met.
• Team capacity is well-managed and balanced across priorities.

Skills

• Experience managing teams, preferably in People or business analytics, including goal setting, feedback, and performance conversations.
• Advanced Excel and working proficiency in the wider Microsoft Office suite.
• Working knowledge of Workday reporting, Power BI, or equivalent BI tools, sufficient to review and assure team output.
• Strong stakeholder management, communication, and leadership skills.
• Strong presentation skills and comfort interacting with varied levels of the organization.
• Ability to manage team workload, prioritize delivery, and allocate resources across competing demands.
• Experience in performance management and talent development.
• Understanding of People Organization processes, reporting standards, data quality, and process improvement.
• Ability to operate in a large global environment spanning varied time zones based on project alignments and assignments.
• Non-standard working hours for global calls may be required.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.