Senior Manager - Ops Process Excellence and Automation

JD - Senior Manager - Ops Process Excellence & Automation

Location: Gurgaon or Mumbai, India
Experience: 10+ years in Warehouse Operations, Logistics, Fulfillment, or Supply Chain Excellence

About Nykaa

Nykaa is India's leading beauty and lifestyle platform, serving millions of customers through technology-led innovation across Beauty, Fashion, and Quick Commerce. As our fulfillment network continues to scale, operational excellence is at the core of delivering exceptional customer experiences while driving efficiency across our warehouse and logistics operations.

We are looking for a Senior Manager Process & Operations Excellence to drive end-to-end process excellence across our warehouse and logistics operations. This role will own operational optimization initiatives spanning inbound receiving at warehouse to delivery to customer, establish KPI governance frameworks, and foster a culture of continuous improvement and data-driven decision-making across warehouse and logistics teams.

This is a high-impact role requiring deep operational expertise, strong analytical capabilities, and the ability to influence cross-functional stakeholders while delivering measurable improvements across the fulfillment network.

Key Responsibilities

Process Standardization & Governance

• Own process excellence across the warehouse and logistics value chain, including inbound receiving, storage, inventory management, picking, packing, outbound dispatch and last-mile operations.
• Design, standardize, and institutionalize operating procedures (SOPs) to drive consistency, scalability, and operational excellence across fulfillment centers and logistics operations.
• Establish governance mechanisms to ensure adherence to standardized operating processes and identify opportunities for continuous refinement.

Performance Management

• Define, monitor, and continuously improve key operational KPIs, including:

Warehouse & Logistics Productivity

Order Accuracy

Turnaround Time (TAT)

Shrinkage & Inventory Accuracy

Damages & Quality Metrics

On-Time Dispatch and Delivery Performance

Fulfillment cost

• Define operational dashboards and reporting frameworks to enable data-driven decision-making.
• Lead structured performance reviews, governance cadences, and business reviews with warehouse and logistics leadership teams.

Continuous Improvement

• Lead Lean, Six Sigma, and Kaizen initiatives to eliminate waste, improve productivity, reduce logistics costs, and enhance operational efficiency.
• Conduct root cause analyses for operational challenges and implement sustainable corrective and preventive actions.
• Drive cross-functional process improvement initiatives that improve throughput, transportation efficiency, service levels, and overall fulfillment performance.

Technology & Systems Optimization

• Partner closely with Technology & Product teams to improve system utilization and operational workflows.
• Drive automation and digitization initiatives across warehouse and logistics operations.
• Enhance operational visibility through dashboards, analytics, and real-time performance monitoring.

Quality, Safety & Compliance

• Establish robust audit frameworks to ensure operational compliance and process adherence across warehouse and logistics operations.
• Champion safety standards, quality controls, and operational best practices throughout the fulfillment network.
• Drive continuous monitoring to ensure compliance with internal policies and regulatory requirements.

Stakeholder & Ground-Level Execution

• Building and maintaining strong relationship networks across leadership, functional heads, and regional operational teams to align strategic operational priorities and goals.
• Coordinate directly with respective warehouses (WHs) to ensure effective ground-level implementation and adoption of standardized operational processes, frameworks, and improvement initiatives.

Capability Building & Change Management

• Design and deliver structured capability-building programs, training initiatives, and operational workshops.
• Drive change management initiatives to embed a culture of operational excellence and continuous improvement.
• Partner with warehouse and logistics leadership teams to strengthen process ownership and accountability across operational functions.

Qualifications

Education

• Bachelor's degree in Supply Chain, Industrial Engineering, Business Administration, Engineering, or a related discipline.
• MBA is preferred.

Experience

• More than 8 years of experience in warehouse operations, logistics, fulfillment centers, distribution, or supply chain operations.
• Proven track record of leading large-scale process improvement and operational excellence initiatives.
• Hands-on experience implementing Lean, Six Sigma, Kaizen, or similar continuous improvement methodologies.
• Strong exposure to Warehouse Management Systems (WMS), and logistics operations.
• Demonstrated success in delivering measurable improvements in operational productivity, quality, cost, and service levels.

Skills & Competencies

• Strong analytical, problem-solving, and structured thinking abilities.
• Advanced proficiency in Excel, operational analytics, and dashboarding tools; experience with Minitab or similar statistical tools is preferred.
• Excellent stakeholder management and cross-functional collaboration skills.
• Strong communication and leadership capabilities with the ability to influence teams across functions.
• Process-first mindset with a passion for operational excellence and continuous improvement.
• Ability to thrive in a fast-paced, high-growth, and execution-focused environment.

What Success Looks Like in This Role

• Improved warehouse and logistics productivity with reduced cost per order.
• Higher order accuracy, improved delivery performance, and reduced shrinkage and damages.
• Standardized SOP adoption across fulfillment centers and logistics operations.
• Improved adherence to operational KPIs through robust governance and performance management.
• Increased system adoption and automation across warehouse and logistics processes.
• A visible cultural shift toward data-driven decision-making and continuous improvement across the fulfillment network.

Why Nykaa?

• Play a critical role in shaping operational excellence across one of India's largest and fastest-growing commerce supply chains.
• Lead transformational initiatives that improve efficiency, scalability, and customer experience across warehousing and logistics.
• Collaborate with high-performing teams across Operations, Supply Chain, Technology, Product, and Analytics.
• Thrive in a fast-paced, innovation-driven culture that values ownership, collaboration, and continuous learning.

Join Nykaa and help build a world-class fulfillment network powered by operational excellence.