Senior Manager Operations
Empower · Bengaluru · onsite · Posted today
Undisclosed12–15 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
What you will do:
- In partnership with the Senior Operations Manager, provide strong people leadership for 5 or more Managers and employees to deliver an exceptional customer experience in an inclusive environment, leading our Health Dental claims operation team in Bangalore
- Ensure strong employee engagement results, performance management, coaching and development of all employees within Benefits Payment Office
- Ensure all operational objectives are achieved including time service, quality, and productivity for claim adjudication
- Drive a continuous improvement culture to implement solutions that create value
- Embed a mindset that empowers employees to make informed and timely decisions that focus on the customer
- Collaborate with other site leaders on forecasting capacity planning and ensuring appropriate resources are in place to efficiently and effectively deal with claims volume and service objectives to ensure consistent national delivery of service
- Ensure strong training delivery to enhance employee skills and capabilities to deliver against business objectives
- Manage and maintain site operating budget - ensuring prudent financial management of related expenses.
- Ensure adherence to compliance protocols satisfactory audits are achieved
What you will bring:
- University degree or the equivalent education or experience in a field related to operations management, business administration, etc.
- 12-15+ Years of leadership experience in an operations business within financial services - providing leadership for day-to-day operations with a strong customer centric focus
- Group Health Dental claims experience would be considered an asset
- Be a culture leader who is focused on building high performing teams, collaboration, empowering employees and creating a psychologically safe work environment
- Passion for coaching mentoring team members to reach performance expectations and support them in developing their potential
- Strong change leadership skills coupled with the ability to inspire and motivate individuals and teams
- Foster an environment that encourages new approaches, challenges the status quo, and inspires creativity
- Creative thinker with proven analytical and problem-solving skills to identify meaningful solutions
- Good judgment and decisions making skills - along with ability to assess risk and make informed decisions
- Proven ability to develop strong relationships with both internal and external partners / clients
- 8-10+ Years managing managers
- Experience Managing 80-100+ associates, preferably through a leadership layer
- Demonstrated ownership of SLA, productivity, quality, Customer, and financial metrics
- Lean/Six sigma, PMP or equivalent would be an advantage
This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ExperienceFinancial ManagementCustomer Centricoperations managerauditsDentalAdjudicationClaim AdjudicationEmployee EngagementoperationsAdministrationOperations ManagementFinancial ServicescomplianceForecasting
About Empower
Empower
Financial Services
2.2k+
employees
1891
135 years old
Greenwood Village, Colorado
US
₹10.1L PA avg
Avg at Empower
About
Operates in the financial services sector, assisting individuals and organizations in managing savings and investments for retirement.
Industries
Financial ServicesInsurance
Employee ratings
0 reviews
4.0/ 5
Employees rate it well for
Job Security41Compensation & Benefits40
Find them on