Senior Manager - Operations

Job Summary

We are seeking an experienced Senior Manager - Operations to lead client management, compliance, project execution, and business development initiatives. The ideal candidate should have 6-7 years of experience in a relevant industry, strong regulatory knowledge, and exceptional leadership and coordination skills.

Responsibilities

• Client Management: Act as the primary contact for key clients, addressing queries and ensuring satisfaction.
• Service Quality: Implement quality control measures to maintain high service standards.
• Regulatory Compliance: Ensure adherence to Indian regulations, organizational policies, and legal requirements.
• Audit Quality Control: Conduct compliance audits, review test reports, and verify technical documentation.
• Communication Coordination: Facilitate collaboration among teams, vendors, and stakeholders for smooth execution.
• Operational Oversight: Oversee daily activities, optimize resource allocation, and improve workflow efficiency.
• Technical Support: Assist the operations team with technical challenges and provide viable solutions.
• Management Advisory: Advise leadership on technical aspects, highlighting risks and opportunities.
• Project Monitoring: Track project progress, ensuring alignment with planned objectives and timelines.
• Project Documentation: Maintain records of project deliverables, compliance reports, and client interactions.
• Risk Management: Identify potential project risks and implement mitigation strategies.
• Regulatory Updates: Stay informed on changing technical standards and guide the team accordingly.
• Business Expansion: Identify new market opportunities and areas for service growth.
• Market Analysis: Study emerging trends and develop strategies for business development.
• Strategic Growth Initiatives: Implement expansion plans to enhance the company's market presence.

Qualifications

• Education: B.Tech / M.Tech 6-7 years of experience in operations management, compliance, and business development in a relevant industry.
• Strong technical knowledge and regulatory compliance expertise.
• Excellent project management, leadership, and coordination skills.
• Proficiency in process optimization, quality control, and risk management.
• Ability to work with cross-functional teams and senior management.