CHENNAI · FULLTIME
Senior Manager - Operation
Cushman & Wakefield
Chennai · onsite · Posted 6d ago
Sourced from
Undisclosed12–17 yrsfulltimeChennai
Your match
?
Sign in to see your match score, skill gaps & tailored resume.
Section · 01
About this role
Job Title
Senior Manager - Operation Job Description Summary
Job Description
Fire and Safety Management
- Forecasting budgets for fire and safety management and seeking necessary approvals
- Maintenance of Fire equipments, conducting fire demos & fire mock drills and ensure maintenance of all the registers and documents pertaining to security
- To be thoroughly familiar with the entire property & cognizant of the areas and functions likely to require attention by the Security Associate.
- Conduct necessary risk inspections surveys and share the inspection survey reports with the management, vendors and tenants and take corrective actions
- Ensure emergency backup plan is in place for effective crisis management
- Compile and maintain records on personnel, accidents, equipment and etc
- Ensure to carry out negotiations with vendors, manufacturers and agencies for procurement of fire protection systems/ equipment.
- Ensure regular inspection and maintenance of the fire protections systems (Fire pumps, Smoke detectors and etc.,) equipment
- Vendor Performance Management - the vendor performance has to be tracked basis the SLAs and KPIs drawn for better execution and any deviation to be reported to the management
- Defining and briefing the vendors / tenants about the inspection formats
- Supervise and participate in the inspection of vendors, tenants to ensure that they are in compliance with applicable fire codes, regulations, and standards
Security and Parking Management
- Forecasting budgets for security and parking management and seeking necessary approvals
- Define the escalation matrix for the security and parking management, in terms of any vendor / tenant issues or guest related queries;
- Serve as a principal source of information on rules and procedures governing security and parking operations.
- Monitor and arrange shift activities according to schedule requirements and team availability.
- Oversee/ conduct regular morning meetings and patrolling in the centre
- Ensure effective security and parking management at the centre
- Conduct training at regular intervals for Security Executives/Supervisors, vendor staff of security and parking for effective & efficient execution of their responsibilities and effective crisis management, if any
- Training the team on adhering to the procedures and reporting of lost and found items.
- Ensure to carry out negotiations with vendors, manufacturers and agencies for procurement of procurement of security gadgets and parking equipments;
Housekeeping and Landscaping Management
- Forecasting budgets for housekeeping and landscaping management and seeking necessary approvals.
- Vendor finalization and contract management.
- Vendor Performance Management - the vendor performance has to be tracked basis the SLAs and KPIs drawn for better execution and any deviation to be reported to the management
- Oversee and ensure high standards of cleanliness is maintained with the objective of enhancing customer experience;
3) Qualification, Experience and Skills
- Graduate with at least 12 years of experience in a hospitality or retail industry in a supervisory role.
- Must be highly organized and able to manage multiple priorities in a calm and efficient manner
- Able to work cooperatively with other departments to ensure close coordination of activities that support customer service goals
- Strong work ethic, intense drive, and initiative for quality and customer service.
- Excellent written and oral communication skills.
- Excellent problem-solving skills both one-on-one and in group situations.
- Ability to utilize a participative approach to managing staff.
- Excellent administrative and organizational skills and an ability to prioritize.
Sourced from naukri
Let the agent run this one for you.
Tailored resume, auto-apply, and referral lookup — in under 2 minutes.
Section · 02
Skills
Customer ServiceCustomer ExperienceretailLandscapingRetail IndustryFire ProtectionHospitalityFinalizationCommunication SkillsoperationsmaintenanceProcurementcomplianceHousekeepingcontract managementForecasting
Section · Company
About Cushman & Wakefield
Cushman & Wakefield
Real Estate
3.8k+
employees
1917
109 years old
Chicago
United States (USA)
₹9.6L PA avg
Avg at Cushman & Wakefield
About
Fuelled by ideas, expertise, and dedication across borders and beyond service lines, Cushman & Wakefield creates real estate solutions to prepare their clients for what next.
Industries
Real Estate
Employee ratings
10 reviews
4.1/ 5
Culture
4.4
Career growth
4.0
Work-life
4.6
Employees rate it well for
Overall Company41Company Culture40
Find them on