Senior Manager of Business Transformation

Senior Manager, Business Transformation (Healthcare | Specialty Pharmacy | Consulting Backgrounds Welcome)

Compensation: $135,000 – $145,000 base + bonus + benefits Location: Remote (U.S.) with travel, including to Boston, MA

Why This Role

This is a high-impact leadership role for candidates coming from  management consulting, healthcare strategy, or complex implementation environments who want to drive enterprise-level transformation. The Senior Manager leads end-to-end program set up for execution/implementation of specialty pharmacy initiatives across health system partners. This role is responsible for designing, planning, sharing, and optimizing complex, multi-site implementations involving clinical workflows, EMR integration, functional (e.g., IT, 340B, Payor Access, Medication Access, etc.) processes, and AI automation to ensure overall operational readiness.

The Senior Manager serves as the central point of coordination and initiative PMO Lead for deployment by internal cross-functional teams, health system stakeholders, and external third-party partners to ensure successful program launch, adoption, and long-term sustainability.

Key Responsibilities

Strategic Execution & Problem Solving

Develop and manage detailed project plans and roadmaps, timelines, dependencies, deliverables, charters, and risk registers for complex engagements

Conduct pre-launch readiness assessments (workflows, staffing, training, systems)

Drive alignment of implementation activities with broader organizational and partner objectives

Solve complex operational challenges while maintaining focus on short-term milestones and long-term outcomes

Ensure successful go-live execution and serve as the primary point of contact for feedback, optimization, and long-term process improvement

Cross-Functional Program Management

Support coordination of complex workstreams across clinical operations, pharmacy, and other related functions (e.g., IT/EMR/AI automation, 340B, Payer, and/or Trade Relations)

Drive completion of multiple concurrent implementations at varying stages of maturity and/or across multiple sites

Track progress against milestones and proactively identify and mitigate risks

Manage competing priorities to meet timelines and deliverables

Stakeholder Engagement & Communication

Serve as the central point of project management for internal/external third-party teams and their execution at health system partners

Deliver clear, executive-ready status updates and synthesize insights into actionable communication and report, as appropriate, to senior internal/external stakeholders

Facilitate governance (e.g., executive steering committees, leadership briefings, working sessions, etc.) and ensure overall structure sets program up for successful execution

Build strong relationships to drive alignment, adoption, and long-term success for internal Shields stakeholders, Operation teams, and health system partners

Operational Optimization & Continuous Improvement

Analyze workflows, processes, and performance data to suggest improvement opportunities

Develop and refine standardized implementation playbooks and best practices

Integrate new processes in a way that enables adoption and streamlines workflows

Drive continuous improvement and ensure compliance with clinical and operational standards (e.g., develop a repository acting as a Center of Excellence for each project)

Qualifications

Required

Bachelor’s degree preferrable in Healthcare Administration, Business, Pharmacy, or related field

4–6+ years of healthcare, pharmacy, or implementation project management experience (3+ years working in a healthcare, pharmacy, related environment with minimum of 2 years supervisory/direct project management experience)

Proven ability to manage multiple large-scale, cross-functional implementations simultaneously

Proficiency in project management tools (e.g., Smartsheet, MS Tools & Application Suite)

Advanced project management planning and execution skillset

Intermediate knowledge of AI tools in the marketplace and interest in using, engaging with, and learning and deploying such tools at health system partners

Preferred

Management Consulting Experience (2+ years)

Experience in specialty pharmacy or outpatient clinical program implementation

Familiarity with EMR systems and healthcare technology integrations

PMP, Lean Six Sigma, or similar certification

Advanced degree (MBA, MHA, MS)

Core Skills & Competencies

Execution & Project Leadership

Highly proficient in project planning, tracking, and on time delivery oversight

Strong ability to manage complex timelines, dependencies, and competing priorities

Disciplined execution with strong follow-through and accountability

Execution focused, ready to collaborate with and inspire your team to build, iterate, launch, and learn quickly

Analytical & Strategic Thinking

Strong analytical skills with ability to think critically and synthesize data into insights/actions

Ability to assess current state processes and identify gaps or improvement opportunities

Forward-thinking mindset with focus on scalable solutions and innovation

Stakeholder Influence & Communication

Exceptional presentation and relationship management skills

Excellent written, verbal, and interpersonal communication skills

Ability to influence and drive decisioning without direct authority across diverse stakeholder groups

Strong ability to translate complex information into clear, actionable messaging

Leadership & Collaboration

Demonstrated ability to lead cross-functional teams and foster collaboration

Proven ability to coach, guide, and influence team members and stakeholders (indirect team members, senior leaders, etc.)

Demonstrated ability to build alignment across teams and break down silos to drive outcomes

Adaptability & Innovation

Ability to operate effectively and independently in fast-paced, ambiguous environments

Nimble, creative, and solution-oriented approach to challenges

Embrace change and drive innovation in processes and delivery models

What Success Looks Like

Successful, on-time go-live of healthcare, pharmacy, and/or related programs at partner sites

Strong stakeholder alignment and high partner satisfaction

Minimal operational disruption with high adoption of workflows aligned to outlined timelines

Scalable, repeatable implementation processes that improve speed-to-launch

Effective management of multiple concurrent initiatives without degradation in quality

Motivated by an innovative, fast-paced environment, and readiness to embrace change

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