Senior Manager - Manufacturing & Service
Teachmint · Bengaluru · onsite · Posted 34d ago
Undisclosed7–10 yrsfulltimeSourced from
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About this role
Job Title: Senior Manager - Manufacturing & Service
Location: Bangalore (On-site)
The Senior Manager - Manufacturing & Service will own end-to-end manufacturing quality, localisation, and after-sales service operations for Teachmints hardware products across partner factories and service centres. This role carries full ownership of workflows at partner sites - from factory qualification, BOM/SOP creation, and manufacturing quality, to service centre performance and field support. The Senior Manager will lead an internal team and own workflows at partner factories and service centres to drive continuous improvement across the manufacturing and service network.
Responsibilities
Manufacturing Quality & Localization
- Audit and qualify supplier-factory combinations against Teachmints quality and capability standards
- Own creation and maintenance of SKU-wise BOMs and SOPs across the product portfolio
- Own IQC, Line QC, OQC, and PDI processes end-to-end
- Identify localization opportunities and drive direct sourcing to grow Local BOM
- Lead RCAs for field failures and drive closure of factory-level corrective actions
Service Centre Ownership
- Own end-to-end workflows at partner service centres - intake, repair TAT, spares availability, and quality of repairs
- Set and monitor service SLAs and drive performance reviews with service partners
- Feed field/service data back into manufacturing RCAs and design improvements
- Build a scalable service operations framework as hardware volumes grow
Team & Stakeholder Management
- Manage & upskill a team of 4-6 across on-ground services, manufacturing operations and service centre operations
- Partner with sourcing, product, and design teams to align on quality and localization roadmaps
- Represent manufacturing & service in leadership reviews, owning metrics and improvement plans
Continuous Improvement
- Drive structured quality improvement programs across factories and service centres
- Build Teachmints independent quality capability, reducing reliance on supplier documentation and training
Key Requirements
- 7-10 years of experience in EMS/electronics manufacturing quality, with prior exposure to service or after-sales operations
- Proven experience managing teams and cross-functional stakeholders in a manufacturing or hardware environment
- Strong track record in factory audits, line quality, and BOM/SOP ownership
- Experience setting up or managing service centre operations, SLAs, and partner performance
- Excellent data analysis, reporting, and executive communication skills
- Comfort operating with high ownership in a fast-scaling, lean team environment
Preferred Qualifications
- Experience in localization or Make-in-India (MII) initiatives
- Exposure to both ODM and OEM manufacturing models
- Prior experience building or scaling a quality/service function from the ground up
Travel Requirement
Frequent travel to Indian factories, suppliers, and service centres; occasional travel to Chinese suppliers.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Senior Manager ManufacturingAuditingContinuous improvementManufacturing OperationsBackendStakeholder Managementdata analysisService OperationsRecruitmentFront End
About Teachmint
Teachmint
EdTech
750
employees
2020
6 years old
Bengaluru/Bangalore, Karnataka
India
About
Teachmint is focused on revolutionizing education through technology by providing comprehensive solutions for various educational stakeholders to improve learning environments.
Industries
EdTechInternet
Employee ratings
274 reviews
3.9/ 5
Culture
4.0
Career growth
3.6
Work-life
3.9
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