Senior Manager/Manager - Strategy & Consulting - Customer Service Transformation
Sigma Allied Services private Limited · Hyderabad · onsite · Posted 56d ago
About a minute. You'll make an account on the way through.
About this role
Role: Retail Service Transformation / Senior Manager/ Manager
Company: Management Consulting, Big 4
Experience: 12+ Years (L06)
Role Overview:
- The Hiring Strategy and Consulting lead for Customer Service Transformation will serve as a senior advisor, orchestrating large-scale change initiatives that redefine how organizations interact with their customers
- In this capacity, you will work closely with C-suite stakeholders and business unit leaders to diagnose operational inefficiencies and design comprehensive strategies that bridge the gap between physical and digital service touchpoints.
- You will be responsible for leading high-stakes engagements, guiding cross-functional teams through complex transformations, and ensuring that strategic recommendations translate into measurable business outcomes and improved customer experiences.
Must-have skills:
Retail Service Reinvention / Customer Service Strategy & Transformation; a blend of industry and consulting experience with deep understanding of the end-to-end retail.
Roles and responsibilities:
- Service Strategy & Advisory
- Experience Design
- Operating Model & Process Transformation
- Technology & AI Transformation
- Human + Agentic Operations
- Enterprise Transformation Delivery
- Practice Building
- Professional & Technical Skills
Contact:
Smita Tyagi
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