Senior Manager - M & E Operations

Role & responsibilities

Strategic

• Devise the regions M&E operations and process improvement strategy
• Build and maintain networks with leading corporate (current & potential clients), property consultants (international and local), architects, etc.; Keep track of developments and trends impacting DTSS’ interests
• Survey the environment for latest developments and best practices in facility management (service offerings, tools & equipment’s, etc.); Evaluate the feasibility of implementing the same in DTSS
• Provide functional guidance to all the regions to ensure standardization of operations and execution practices across the organization

Operational

• Lead the development of SOPs and checklists to assist the Site Operations when initiating work with a new client/site; Gain approval from the President Operations, Operations and guide the regional operations teams in the initial takeover of the site
• Guide the creation and implementation of a standardized Operations strategy for Site Execution based on client service offering across the organization; Develop a detailed database / MIS system that can estimate material and communicate the same to relevant departments within DTS
• Working closely with the Sales team for new requirements and business heads and closely monitor operations implementation for key accounts
• Assist the Regional team in the creation of an escalation management system; Once finalized, ensure communication to all regional clients and track and monitor client escalations and timely resolution of the same from time to time
• Assist in the development of a framework for reporting & MIS and regularly track operational efficiency across SBUs
• Coordination with the clients and receive minimum 85% score of CSAT
• Digitization of Checklist, Monitoring & sharing the updates to clients
• Responsible for Site assessments and submission of reports
• Ensuring smooth transition of new sites in M&E services