Senior Manager Loan Operations-NBFC

About RADIAN
Radian Finserv is an RBI approved NBFC that works to provide working capital loans to MSMEs in
India. By leveraging technology and data analytics, Radian Finserv works through a branch network
across various cities in India, and offers loans at competitive interest rates and with minimal
paperwork. With a strong commitment to customer service, Radian Finserv is working to make the
lending process as easy and hassle-free as possible.
Roles and responsibilities
1. Loan Operations & Disbursement Management: Manage the complete loan lifecycle
from onboarding, sanction, and disbursement to renewal and closure. Ensure
timely and accurate disbursements, adherence to policies, and compliance with
company and regulatory standards.
2. System & Technical Management: Handle system-related operational issues and
coordinate with the IT and vendor teams for enhancements, integrations, and
troubleshooting. Ensure data accuracy and timely resolution of workflow and API
issues.
3. Compliance & Regulatory Reporting: Oversee compliance requirements including
CIBIL and CIC (all four bureau) reporting, CERSAI uploads, NACH memo
generation, insurance reporting, and other regulatory uploads. Ensure all processes
align with RBI and NBFC operational guidelines.
4. Process Governance & Risk Control: Develop, implement, and monitor Standard
Operating Procedures (SOPs). Drive automation and digitization of manual processes
to improve efficiency and reduce errors.
5. Partner & Channel Coordination: Coordinate with sourcing and partner channels for
data exchange, reconciliations, and process alignment. Track vendor SLAs and ensure
process compliance.
6. MIS, Reporting & Reconciliation:
Maintain and prepare MIS on disbursements, repayments, NPAs, and collection
performance. Perform reconciliations between loan ledgers, disbursement accounts,
and finance books, and publish monthly dashboards.
7. Collections & Customer Service Support: Track EMI collections, handle customer
service requests, and support the collections team with data and reports. Analyze
overdue trends and support process improvement.
8. Cross-Functional Collaboration:
Work closely with Credit, Risk, Sales, IT, and Legal teams to ensure seamless
operations and support new product rollouts. Participate in process improvement and
policy discussions.

9. Team Leadership & Development: Lead and mentor the operations team, ensuring
adherence to processes and service excellence. Conduct training sessions on systems,
compliance, and operational updates.
10. Banking, Branch Operations & Audit Management:
Oversee banking activities including disbursement account management, NACH
processing, and reconciliation of funds.
Manage branchoperations to ensure adherence to operationalprocesses, documentation
standards, and customer servicing quality.
Handle audit-related activities including coordination for internal, external, and
concurrent audits, preparation of audit data, timely response to audit observations, and
implementation of corrective actions in line with NBFC compliance norms.
Ensure all operational controls and documentation are audit-ready and in compliance
with RBI and company policies.
Key requirements
Strong knowledge of NBFC operations, loan disbursement, and compliance.
Expertise in LOS/LMS systems, Excel, and MIS reporting.
Analytical, detail-oriented, and process-driven mindset.
Excellent communication, coordination, and leadership skills.
Qualification
Graduate / Postgraduate in Commerce, Finance, or Business Administration.
MBA (Finance/Operations/ Analytical) or engineering preferred.