Senior Manager- Lifecycle International

Porter: Creating Impactful Journeys At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.

Why Porter?

• Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.
• Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.
• Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.
• Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on. If you’re looking for a high-ownership, high-impact HR role where culture, speed, and scale intersect, this is your chance to shape it from the ground up.

Be a Part of Something Extraordinary: If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution – where every day is an opportunity to redefine what's possible. If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey!

Company URL: https://porter.in/ Roles and Responsibilities: 1. Leading International CC Lifecycle operations such as SLA (Service Level Assurance), SCMS (Supply Chain management System), Partner HH (Handholding) and Demand LMS (Lead management system), Various CC Audit/Reports & City Ops Audits 2. Responsible for generating Insights from the Customer Care Team by coordinating closely with stakeholders. 3. Handle overall International Lifecycle calling activities through a team of Assistant Manager & Telecallers. 4. Act as a bridge between International Leadership & Calling Team. He should help driving all lifecycle landscape Metrics Related 5. Work in close coordination with the International Team as well To work extensively over Google Sheet and Internal Dashboards 6. Understand the overall objective of the calling activity & ensure the sanctity of records on various sheets to make qualitative insights 7. Candidates should have persuading and convincing skills 8. Keep boosting the motivation and Morale of Team Members

Skills 1. Problem Solving 2. Logical Reasoning 3. Strong MS Excel/MS Office 4. Strong Google Sheet & Dashboards 5. Basic SQL

Process Focus would be to understand the following:

• Handling Medium/Large CC operations
• Understanding of Industry Standard CC Metrics - ATH, CPO, FCR etc
• Candidate understanding of Retail Customers/B2C etc.
• Basic Data Analysis/ Analytical skills
• Problem solving skills.
• Process improvements candidate has brought in their role.

Persona Proven experience in handling Medium/large CC operations (Metrics/Cost) Managers with >3-4 Years of Experience in Leading Telecaller/Central Sales Team. Should be a graduate (Minimum) - MBA Preferred.