Senior Manager- L&D Operations (US Retirements)

Job Summary

Oversees the strategy, design, development and implementation of training and development programs through managing a team. Direct appropriate training methodologies utilizing best practices of adult learning that contribute to broader initiatives and development of teams.

Responsibilities

• Determine and direct broad training strategy.
• Ensure training programs align with broader business strategies.
• Work closely with business partners, senior management, and external partners/resources needed to ensure fully trained and prepared training and operations teams.
• Develop and manage training programs focusing on best practices in adult learning.
• Lead critical initiatives that require senior level participation due to complexity or strategic importance.
• Lead and direct staff, including hiring, training, and career development, along with financial management of training program.
• Provide compensation administration, performance management, rewards and recognition, coaching and mentoring.
• Participate as a member of business unit leadership team representing the training and development area.
• Perform other job-related duties or special projects as required.

Qualifications

• 10+ years of learning and development experience.
• Experience or equivalent demonstrated through one or a combination of work experience, training, or education.
• 2+ years people management experience.
• Demonstrate expertise/knowledge of business unit products required.
• Must be highly knowledgeable in the areas of performance management.
• Instructional design methodology, and adult and accelerated learning theory.
• Must have excellent planning/organizational, analytical, problem solving, interpersonal, negotiation, listening and oral/written communication skills.

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