Senior Manager - IT

We are looking for a fantastic team member to join as a Senior Manager - IT in our IT Department.

Roles and Responsibilities:

• Plan and implement new initiatives and projects
• Plan, organize, control and evaluate IT and electronic data operations
• Design, develop, implement and coordinate systems, policies and procedures
• Ensure security of data, network access and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas and implement strategic solutions in time
• Preserve assets, information security and control structures
• Firewall & DNS modifications and maintenance
• Assist the manager in organizing, planning, and implementing systems and processes
• Coordinate operations and ensure schedules and objectives are met
• Communicate with staff/users and evaluate their needs and specifications
• Secure adherence to the companys policies and guidelines
• Event Management & support
• Advanced Troubleshooting skills to tackle tough and ongoing issues.
• Ensure efficient utilization of IT resources - both equipment and personnel.
• Any other work as may be assigned to you from time to time.

Key Skills & Competencies Required:

• IT Infrastructure & Network Management - System administration, network management, Firewall & DNS, hardware/software and IT asset management.
• IT Security & Data Management - Data security, access control, backup & recovery, cybersecurity and information security.
• Troubleshooting & Problem Solving - Advanced troubleshooting, root cause analysis, incident management and timely resolution of technical issues.
• IT Operations & Project Management - IT projects, system implementation, process development, IT policies/SOPs, resource planning and vendor coordination.
• User & Stakeholder Management End-user support, understanding user requirements, communication, coordination, event IT support and effective utilization of IT resources.
• 5-7 years of relevant experience in IT Infrastructure, Network Administration, System Administration and IT Support.
• Hands-on experience in Firewall, DNS, Data Security, Backup & Recovery and Advanced Troubleshooting preferred.

Education skills required

• Bachelors Degree in Computer Science / Information Technology / Computer Applications or a related field.
• B.E./B.Tech / B.Sc. IT / BCA preferred.
• Relevant certifications in Networking, Cybersecurity, Microsoft, Cisco or Cloud Technologies will be an added advantage.