Senior Manager, Integrated Intelligence (Social Listening)

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Real Chemistry is seeking a Senior Manager, Integrated Intelligence to join our Integrated Intelligence team. This role contributes to a broad range of analytics and intelligence work across marketing performance, social and digital listening, audience understanding, competitive and market landscaping, search behavior, and omnichannel experiences.

You will help turn data from a range of sources into meaningful insights that inform communications, marketing, and business decisions for healthcare clients. Day to day, this may include supporting ongoing reporting, social and digital analyses, landscape assessments, performance measurement, ad-hoc research requests, and the development of clear, strategic narratives from both quantitative and qualitative data.

You will work in partnership with senior leads and cross-functional teams to deliver standard and custom analyses across integrated campaigns and business questions. This role requires curiosity, strong analytical thinking, comfort working across different data sources and methodologies, and the ability to communicate findings in a way that is clear, actionable, and relevant to both internal teams and clients.

Integrated Intelligence (or I2) is the practice formerly known as Analytics.  We changed our name to more closely identify with the innovative work we do beyond just data analysis.  We integrate across data sources, functions, methodologies, and technology, and we’re providing intelligence because our data leads to insights and our insights lead to action.  And when you put those two things together, we are exponentially better at helping our clients make critical business decisions. 

This is a hybrid role, based in any of our US offices—including Boston, Chicago, Carmel, Lambertville, New York, or Wilmington—or remotely within the US, depending on team and business needs. 

Qualifications:

3–5 years of experience in one or more of the following areas: marketing analytics, communications analytics, social listening, digital analytics, audience research, strategic planning, search analytics, primary or syndicated research, or healthcare/pharmaceutical marketing

Understanding of omnichannel measurement and analytics, including how integrated marketing, digital experiences, and technology ecosystems work together to drive performance across the customer journey, as well as martech ecosystems

Strong experience in cross-channel reporting, including quantitative performance of KPIs and performance benchmarks and qualitative insight generation, drawing inferences to inform actionable recommendations

Familiarity with cross-channel reporting, including KPI tracking, performance benchmarks, audience engagement, digital behavior, and communications outcomes

Experience working with a range of data sources, such as web analytics, social and digital listening platforms, media data, CRM, marketing platforms, syndicated research, or enterprise data systems

Familiarity with tools and platforms such as Netbase Quid, Brandwatch, Talkwalker, Meltwater, Sprinklr, Google Analytics, Google Search Console, SEMrush, Facebook/Meta analytics, Salesforce, Tableau, Power BI, or similar platforms

Experience developing reporting deliverables, landscape analyses, performance readouts, or insight-driven presentations

Basic understanding of data modeling, data management, or automated reporting solutions preferred

Strategic approach to measurement, research, and reporting, with a focus on actionable insights

Core Responsibilities:

Support day-to-day analytics and intelligence workstreams across client accounts, including ongoing reporting, ad-hoc analysis, social and digital listening, landscape research, and performance measurement

Assist in the development of integrated analyses that combine multiple inputs, such as social conversation, media performance, web behavior, search trends, audience data, competitive activity, and campaign KPIs

Aggregate, clean, organize, and interpret data across digital, social, search, marketing, and customer analytics platforms

Build and refine keyword-based queries, Boolean searches, and data pulls to support social listening, digital landscape, audience, and competitive analyses

Develop reporting deliverables with accurate data, initial insights, implications, and recommendations for internal team review

Help synthesize research into clear strategic narratives that guide client communications, marketing, and engagement strategies

Assist with monthly, quarterly, and campaign-based listening, measurement, trends, and performance reports

Participate in KPI framework development, success metric definition, and measurement planning across complex, multitouch customer journeys

Support influencer, stakeholder, audience, or competitive assessments as needed

Partner with account, strategy, activation, data visualization, and data science teams to connect insights across functions

Present findings in a professional manner to internal and external audiences

Assist in training junior resources on analytics, social listening, reporting, insight development, and client-ready storytelling

Participate in internal initiatives, brainstorms, capability development, and collaborative efforts across the Integrated Intelligence team

 

Pay Range: $85,000 - $105,000

This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.  Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile  here .

We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.  Learn more about our great benefits and perks and search specific offerings in your region at:  www.realchemistrybenefits.com .

Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have  office locations  in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us.   For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be.   Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.

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