Senior Manager - Human Resources Business Partner

Job Description: Senior Manager Human Resources Business Partner (HRBP)

Company: Integro Finserv Pvt. Ltd.
Location: Juinagar, Navi Mumbai, Maharashtra
Experience: 12-15 Years
Industry: NBFC / BFSI / BPO / KPO
Department: Human Resources

Role Overview

Integro Finserv Pvt. Ltd. is seeking an experienced and business-oriented Senior Manager HR Business Partner (HRBP) with strong expertise in strategic HR management, high-volume recruitment, performance management, and HR operations.

The candidate must be well-versed in Keka HRMS, with hands-on experience in its implementation, configuration, administration, reporting, and optimisation. The role requires a proactive HR leader who can partner with business heads, lead the recruitment and HR team, and ensure HR deliverables align with business and recruitment targets.

Key Responsibilities

1. HR Business Partnering

• Partner with business leaders to align HR strategies with business goals, workforce requirements, and organisational growth.
• Drive manpower planning, organisational effectiveness, employee productivity, and talent management.
• Monitor HR metrics and provide actionable insights to senior management.
• Participate in business reviews and develop people strategies to address operational challenges.

2. Talent Acquisition & Recruitment

• Lead high-volume recruitment for collections, recovery, telecalling, field collections, operations, and support functions.
• Develop recruitment plans to meet monthly and quarterly hiring targets.
• Manage sourcing strategies, talent pipelines, recruitment agencies, and employee referral programmes.
• Monitor recruitment KPIs, including time-to-hire, cost-per-hire, offer-to-joining ratio, and hiring quality.
• Lead, mentor, and monitor the recruitment team to ensure timely manpower fulfilment.
• Partner with business heads to forecast manpower requirements and address hiring gaps.

3. Keka HRMS – Implementation & Administration

• Demonstrate strong, hands-on expertise in Keka HRMS implementation, configuration, administration, and ongoing system management.
• Manage employee lifecycle processes through Keka, including onboarding, employee records, attendance, leave management, and separation, as applicable.
• Configure and streamline HR workflows, approval matrices, employee data, and process automation.
• Implement and manage performance management and appraisal processes through Keka.
• Generate HR MIS, dashboards, and reports covering headcount, attrition, attendance, recruitment, and employee performance.
• Coordinate with Keka support teams and internal stakeholders to resolve system issues and optimise platform utilisation.
• Manage data migration, system testing, user training, process documentation, and employee adoption.
• Ensure data accuracy, confidentiality, and effective utilisation of Keka across HR functions.
• Identify opportunities to automate manual HR processes and improve operational efficiency.

4. Performance Management

• Design and implement performance management frameworks aligned with organisational objectives.
• Establish KPIs, KRAs, goal-setting processes, periodic reviews, and appraisal cycles.
• Manage performance review workflows through Keka HRMS.
• Monitor employee productivity and coordinate performance improvement plans with business managers.
• Drive accountability, performance-linked rewards, and employee development initiatives.

5. Employee Engagement & Retention

• Develop employee engagement and retention strategies.
• Analyse attrition and absenteeism trends, particularly within collections and operations teams.
• Support employee grievance resolution, employee relations, and disciplinary processes.
• Drive onboarding effectiveness, employee communication, and a performance-oriented culture.

6. Team Management & Business Target Achievement

• Lead and develop the HR and recruitment team, setting clear targets and performance expectations.
• Conduct regular review meetings to track hiring progress, HR deliverables, and business requirements.
• Monitor team productivity and implement corrective actions to achieve recruitment targets.
• Collaborate with business leaders to ensure timely manpower availability and operational continuity.
• Drive continuous improvement, process standardisation, and accountability across HR functions.

7. HR Operations & Compliance

• Establish and maintain HR policies, processes, employee documentation, and HR records.
• Ensure compliance with applicable labour laws and statutory requirements.
• Maintain HR audit readiness and accurate employee data within Keka.
• Streamline onboarding, employee lifecycle management, and exit processes.

Required Qualifications & Experience

• MBA / PGDM in Human Resources or equivalent qualification.
• 12–15 years of progressive HR experience, preferably in NBFC, BFSI, BPO, KPO, collections, or recovery-driven organisations.
• Mandatory: Strong hands-on experience and proficiency in Keka HRMS.
• Proven experience in Keka HRMS implementation, configuration, administration, workflow automation, and reporting.
• Demonstrated expertise in high-volume collections hiring and support-function recruitment.
• Strong experience in HR business partnering, performance management, workforce planning, and employee engagement.
• Experience managing and mentoring HR and recruitment teams.
• Strong analytical, communication, stakeholder management, and decision-making skills.

Key Performance Indicators (KPIs)

• Achievement of monthly and quarterly recruitment targets.
• Timely fulfilment of collections and support-function manpower requirements.
• Recruitment quality, joining ratios, and cost efficiency.
• Successful Keka HRMS implementation, adoption, and process automation.
• Accuracy and timeliness of HR MIS and reporting.
• Effectiveness of performance management and appraisal cycles.
• Improvement in employee retention and productivity.
• HR team performance and achievement of business-aligned targets.
• Compliance with HR policies and statutory requirements.

Ideal Candidate Profile

The ideal candidate will be a seasoned HR professional with strong business acumen, proven leadership capabilities, and in-depth working knowledge of Keka HRMS. The candidate must be capable of independently managing HRMS processes, driving high-volume recruitment, partnering with business leaders, and delivering measurable HR and business outcomes.

Job Location: Integro Finserv Pvt. Ltd., Juinagar, Navi Mumbai, Maharashtra.