Senior Manager HR Technology, Solution Design and Workforce Analytics

Role & responsibilities

The Senior Manager - HR Technology, Solution Design, AI & Workforce Analytics will drive the global HR technology strategy and own the end-to-end HR technology architecture, AI strategy, and digital transformation roadmap, ensuring scalable, secure, and future-ready solutions that enhance employee experience and business performance. The role will leverage AI, automation, SAP SuccessFactors, enterprise integrations, and workforce analytics to deliver data-driven people solutions and optimize HR operations globally. The incumbent will drive innovation, data governance, and emerging technology adoption while ensuring operational excellence, compliance, and the continuous evolution of HR capabilities.

HR Technology, AI & Digital Transformation

• Develop and execute the global HR technology roadmap aligned with organizational priorities
• Lead the implementation, optimization, and transformation of HR technology solutions across the employee lifecycle, aligned with business and digital objectives.
• Serve as the technology lead for SAP SuccessFactors, driving system enhancements, integrations, data governance, and user adoption.
• Partner with IT and vendors to architect scalable HR technology solutions leveraging cloud platforms, APIs, automation, and digital self-service.
• Drive adoption of AI, Generative AI, RPA, and intelligent automation to enhance employee experience, efficiency, and decision-making.
• Evaluate emerging technologies and recommend innovative solutions to improve workforce productivity and organizational effectiveness.

Workforce Analytics & AI-Powered Insights

• Lead workforce analytics and people intelligence initiatives using SuccessFactors People Analytics, SAP Analytics Cloud, Power BI, and other BI tools.
• Develop predictive models and actionable insights to support workforce planning, talent management, retention, and organizational effectiveness.
• Leverage AI-driven analytics and visualization tools to identify trends, risks, opportunities, and strategic interventions.
• Drive manpower planning, forecasting, budgeting, and scenario modelling to support business growth.
• Establish data governance standards, KPI frameworks, and reporting methodologies across regions.

HR Systems, Governance & Intelligent Automation

• Ensure HR technology platforms maintain high standards of data integrity, security, compliance, and operational excellence.
• Design and implement automated reporting, workflows, and digital process solutions using AI and Power Platform technologies.
• Oversee UAT, release management, system enhancements, and deployment activities.
• Partner with IT, cybersecurity, and compliance teams to ensure adherence to security, privacy, and audit requirements.
• Drive process optimization through automation and technology-enabled transformation.

Project, Vendor & Innovation Management

• Lead global HR technology and transformation programs, managing scope, budgets, timelines, risks, vendors, and implementation partners.
• Build business cases for technology investments, AI initiatives, and workforce analytics solutions.
• Drive agile delivery practices and foster continuous innovation and technology excellence.
• Govern vendor performance and ensure business value realization from technology investments.

Stakeholder Leadership & Capability Building

• Partner with Human Resources, Information Technology, Finance, Operations, and business leaders to deliver scalable technology and analytics solutions.
• Lead and develop HR Technology and Analytics teams, strengthening capabilities in AI, automation, analytics, SuccessFactors, and digital transformation.
• Champion a data-driven and AI-enabled culture across the HR function.

Sustainability

• Promote judicious use of natural resources.
• Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines.

Anti Bribery Management Systems (ABMS)

• Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.

a. Understanding of ethical standards and the importance of integrity in business practices.

b. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual.

Education

• Postgraduate Degree/PGDM/Masters in Human Resources, Business Management, Information Systems, Analytics, Technology, Engineering, or a related discipline; equivalent qualifications with a strong focus on HR technology, data analytics, and digital transformation will be preferred.

Experience

• 10-15 years of experience in HR Technology, HRIS, Digital Transformation, AI, Workforce Analytics, and Enterprise HR Systems.
• Minimum 5 years of experience in SAP SuccessFactors solution design, implementation, and optimization, with exposure to global deployments and integrations.
• Strong expertise in stakeholder and vendor management, governance, compliance, audits, and HR transformation initiatives.
• Certifications in SAP SuccessFactors, Analytics, AI, Automation, Data Governance, Agile, or PMP preferred.