Senior Manager - HR Operations

• Education & Qualifications - Graduate any discipline (Bachelor's or equivalent).
• MBA / post-graduate degree preferred.
• 8 -12 years HR operations; 5+ years managing complex GBS/SSC delivery.

Job responsibility

• Service delivery management across multiple process towers
• Accountable for end to end HR Admin service delivery across multiple geographies/markets
• Own P&L accountability for HR Admin tower headcount, attrition, cost per transaction
• Drive transformation initiatives automation, AI deployment, process re-engineering
• Manage Client stakeholder relationships Lead quarterly business reviews and governance forums Partner with Client Global Process Owners on process design and SLA frameworks
• Develop and execute talent strategy for the HR Admin tower .

Skill Set

• Senior operations management multi-site, multi-country
• Workday HCM ability to advise on configuration, integration, and roadmap ServiceNow HRSD programme governance and service design Financial acumen tower P&L, cost modelling
• Executive-level stakeholder management and communication
• Change management and transformation leadership.