Job Purpose
This position is open with Bajaj Finance ltd.
Duties and Responsibilities
Duties and Responsibilities
:Owning of all Fraud management activities pre and post sourcing for consumer products across RGL locations.Minimizing fraud losses to ensure robust portfolio health.li>Process Implementation.li>Effective Location Visit.li>Process enhancement Evaluate the current frauds process continuously and changes to be made to be more effectiveCapabilities to build for identification as well resolution of gaps to achieve/maintain the policy. Minimum 8 HUB locations to be covered in a Quarter, team engagement every quarter. Recovery of fraud loss cases minimum 30% of the identified fraud cases.People Management ESS score of team should be >= 90Ensure proper handholding guidance for development of the team.li>Gap identification professional training nominationsManage team''s expectation through timely goal setting and performance management process.Provide timely and clear feedback for performance improvement.li>Team attrition should be
=10%( in yearend)Data Support.li>CRCU Special projects.li>Process enhancement:Process improvement with close monitoring to ensure error free process, also looking at pennant to have full utilizations of system features.Creating metrics of all fraud related process to enable dashboards and to manage each process effectivelyEvaluate the current process and changes to be made to be more effective and TAT to be maintainedEnsuring timely reporting, investigations and current process is smoothly operatedTimely deliverables of MISs, PPT for Risk Review Deck for apprising findings to the ManagementCoordination with business Team Support business with market updates/trends.Support Risk head of products.li>Process of Invisible Monitoring and Intelligence rule.Gather RCU progress report to Business Head.Ensuring strong deterrent sent in market by timely action and Investigations, which helps business for smooth functioningEnsuring quality of output for cases given to RCU for fraud verification is accurate and no fraud goes through on such casesProposed Changes Suggestions in credit policy-location wise and Pan India Level, providing updates on frauds.Increase Hit rate of Invisible Monitoring/Intelligence Rule 20%Recovery of fraud loss cases-if anyEnsuring RCU helps to eliminate fraud cases, and no fraud losses Support for quality RCU reporting and fraud catch before disbursal of loan to minimize fraud lossEnsuring time to time updating of fraud trends/ market intelligence managementRequired
Qualifications and Experience
Required
Qualifications and Experience
:Graduate/Postgraduate with relevant experience of minimum of 5 years.li>Should have managed a fraud prevention and fraud control activity directly in a large-scale retail business involving large number of retailers and locations for at least 5 years.Gold loan experience in fraud mitigation process and/ or risk policy experience will be an added advantage.li>Good communication and analytical skills and strong eye for detail.li>Understanding and experience of the base retail/consumer loan originations platforms and ability to deliver enhancements in a consistent basis.li>Good presentation and data management skills./li>
Sourced from naukri
