Senior Manager | FC Operations | Bangalore

We are seeking a highly driven, analytical, and results-oriented Senior Manager Fulfillment Center Operations to lead end-to-end fulfillment center operations. The role requires strong operational leadership, commercial acumen, and the ability to drive service excellence while maintaining profitability and operational efficiency.

Role & responsibilities

• Ensure consistent achievement of all customer and operational SLAs.
• Lead end-to-end fulfillment center operations, including inbound, inventory management, order fulfillment, dispatch, returns, and quality control.
• Own and manage the fulfillment center P&L, driving cost optimization and productivity improvements.
• Develop and execute strategies to improve operational efficiency, customer experience, and business performance.
• Drive workforce planning, capacity management, and resource utilization.
• Monitor operational KPIs and implement corrective actions to address performance gaps.
• Build and maintain strong relationships with clients, vendors, and internal stakeholders.
• Lead continuous improvement initiatives through process optimization, automation, and best practices.
• Ensure compliance with safety, quality, and operational standards.
• Mentor and develop teams while fostering a culture of accountability, ownership, and high performance.

Preferred candidate profile

• Strong expertise in fulfillment center, warehousing, supply chain, and logistics operations.
• Proven ability to consistently deliver operational and customer SLAs.
• Strong P&L management and business acumen.
• Excellent interpersonal, stakeholder management, influencing, and persuasion skills.
• Strong leadership capabilities with experience managing large teams.
• Self-driven, proactive, and highly accountable with an ownership mindset.
• Excellent analytical and problem-solving abilities.
• Advanced proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and data analysis/reporting tools.
• Ability to leverage AI tools and technologies to improve productivity, reporting, decision-making, process automation, and operational efficiency.
• Strong communication and presentation skills.