Senior Manager - Experiences & Events (Jio World Centre, Mumbai)

Senior Manager Experiences & Events

Function: Experiences & Events
Location: Jio World Centre, Mumbai

Role Purpose

Lead the planning, execution, and continuous enhancement of world-class experiences and events across Jio World Centre. The role is responsible for driving end-to-end event delivery, ensuring seamless cross-functional coordination, maintaining exceptional guest experience standards, and delivering projects on time, within budget, and in line with the organization's quality and brand expectations.

The Senior Manager will collaborate closely with internal business teams, external partners, event agencies, and service providers to deliver high-impact events ranging from corporate conferences and exhibitions to cultural, entertainment, lifestyle, and bespoke experiences.

Key Responsibilities

• Lead the end-to-end planning and execution of experiences and events across Jio World Centre.
• Develop comprehensive event plans covering timelines, budgets, resource allocation, operational readiness, and contingency planning.
• Collaborate with internal stakeholders including Operations, Sales, Marketing, Security, Engineering, Housekeeping, F&B, IT, Finance, and Guest Services to ensure seamless execution.
• Manage relationships with event organizers, production partners, agencies, vendors, and service providers.
• Monitor project timelines, milestones, risks, and dependencies, ensuring proactive issue resolution.
• Ensure all events comply with organizational policies, statutory requirements, safety protocols, and operational standards.
• Prepare executive presentations, project updates, operational reports, and post-event performance reviews.
• Drive continuous improvement by documenting best practices, identifying operational efficiencies, and implementing process enhancements.
• Manage event budgets, vendor negotiations, commercial tracking, and cost optimization initiatives.
• Lead on-ground event operations, ensuring exceptional guest experiences and flawless execution.
• Build strong stakeholder relationships while maintaining high service standards across multiple concurrent projects.
• Mentor and develop team members, fostering a culture of accountability, collaboration, innovation, and operational excellence.

Required Skills & Capabilities

• Strong project and event management capabilities.
• Proven ability to manage multiple high-profile events simultaneously.
• Excellent stakeholder management and cross-functional coordination skills.
• Strong commercial acumen and budget management.
• Exceptional planning, organizational, and execution abilities.
• Strong analytical and problem-solving skills with a proactive approach to risk management.
• Excellent communication, presentation, and negotiation skills.
• Ability to perform effectively in fast-paced, dynamic, and high-visibility environments.
• High attention to detail with a strong focus on quality, guest experience, and operational excellence.
• Proficiency in MS Office, project management tools, and reporting dashboards.

Experience & Qualifications

• Bachelor's degree in Event Management, Hospitality Management, Business Administration, or a related discipline.
• Postgraduate qualification in Hospitality, Management, or Event Management will be an advantage.
• 8-12 years of relevant experience in large-scale event management, hospitality operations, convention centres, luxury hotels, entertainment venues, destination management companies, or integrated mixed-use developments.
• Proven experience in managing complex, multi-stakeholder events and large operational teams.
• Experience working with premium brands and luxury customer segments will be preferred.

Growth Opportunity

This role provides significant exposure to strategic event management and leadership, with opportunities to:

• Lead marquee national and international events hosted at Jio World Centre.
• Drive innovation in guest experiences and event operations.
• Lead cross-functional transformation and operational excellence initiatives.
• Progress into leadership roles overseeing large-scale experiences, venue operations, or integrated business functions.
• Contribute to the long-term growth and positioning of Jio World Centre as a world-class destination for experiences and events.