Senior Manager - EMEA Transformation & Operational Excellence

Senior Manager - EMEA Transformation & Operational Excellence
Job TitleSenior Manager - EMEA Transformation & Operational ExcellenceLocationIndia, Ahmedabad Reports ToAssociate Director - Business Partner, EPDM + Africa & AsiaOur Culture
It takes great people to dream big dreams. Extraordinary results define our work. We are looking for ambitious, results-focused and hardworking people who can turn ideas into reality.
At Kraft Heinz, we value ownership, collaboration, agility and the ability to simplify complex challenges. We provide an environment where strong performers can make an impact, grow their careers and contribute to the future of our business.
About the Position
We have an exciting opportunity for an experienced transformation and operational excellence professional to execute the GBS Supply Chain transformation roadmap across EMEA and the broader EPDM, Africa and Asia scope. This role supports the integration of Order Management and Supply Chain Management into a single operating model and translates the transformation agenda across people, process and digital into measurable operational and business value.
Based in India, the Senior Manager will lead continuous improvement, digital adoption, governance and service expansion initiatives in close partnership with Business Units, the Global Center of Excellence and Global GBS Capability teams. The role is an individual contributor position with significant cross-functional leadership and influencing responsibility.
Primary Responsibilities

• Support the regional Supply Chain transformation agenda across people, process and digital, partnering with Business Units, the Global Center of Excellence and Global GBS Capability teams to prioritize and execute the roadmap.
• Lead the Continuous Improvement and Operational Excellence framework across Supply Chain and Order Management processes, identifying opportunities, mobilizing delivery teams and tracking sustainable value realization.
• Support the digital transformation agenda, with particular focus on change management, adoption and the effective embedding of new capabilities into operational ways of working.
• Execute GBS expansion initiatives into new capabilities and markets, supporting service transition, operating model design and benefits realization.
• Define and own GBS, GCC and Business Unit governance routines that strengthen partnership, accountability, transparency and decision-making.
• Define and implement the regional Supply Chain management and operating system, including the Log.os competency model and deployment plan.
• Coordinate multifunctional initiatives across Order Management, Planning and Logistics, resolving delivery barriers and ensuring transformation priorities remain aligned to business needs.
• Support the delivery of annual productivity, business value and expansion targets through process redesign, prioritization and transformation execution.

Qualifications & Experience

• Bachelor's degree required; Master's degree preferred in Logistics, Supply Chain, Business Administration, Engineering or a related discipline.
• 8+ years of Supply Chain experience, ideally spanning both operational and transformational roles.
• Experience working in a GCC, GBS, regional or Center of Excellence environment.
• Strong knowledge of Order Management, S&OP/IBP, Logistics and end-to-end Supply Chain principles.
• Demonstrated expertise in process improvement, operational excellence and transformation execution.
• Strong knowledge of Supply Chain systems, software and analytics tools.
• FMCG or CPG industry experience is preferred.

Professional Attributes

• Strong problem-solving capability, with the ability to structure complex challenges and translate them into practical solutions.
• Excellent communication and stakeholder management skills, including engagement with senior leadership.
• Strong project and program management skills, with the ability to lead multifunctional teams without direct authority.
• Proven change management capability, including addressing resistance and driving adoption of new ways of working.
• Effective influencing, negotiation and consensus-building skills across internal and external stakeholders.
• A continuous-improvement mindset, strong ownership and the ability to simplify, solve and implement at pace.
• Ability to communicate clearly during operational disruption or transformation risk and maintain stakeholder alignment.

Kraft Heinz | Job Description