Senior Manager - Documentation - Container Freight Station - Mundra
DP World · Not specified · onsite · Posted 23d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities
JOB DESCRIPTION
Functional Competencies
JOB DESCRIPTION
- Documentation & Process Management
- Oversee end-to-end documentation processes related to import, export, empty containers, and CFS operations.
- Ensure timely and accurate processing of operational and commercial documentation.
- Monitor documentation workflows to eliminate delays and improve turnaround times.
- Ensure accurate system entries and operational reporting.
- Maintain complete documentation records in compliance with customs regulations and company policies.
- Drive continuous improvement in documentation processes through automation and standardization.
- Customer Service Management
- Lead and manage the Customer Service team to deliver exceptional customer experience.
- Ensure achievement of Customer Satisfaction (CSAT) targets and service excellence standards.
- Address and resolve customer escalations within agreed timelines.
- Conduct regular customer meetings and reviews to understand customer requirements and improve service delivery.
- Monitor service level agreements (SLAs) and ensure adherence across all customer-facing activities.
- Build and maintain long-term relationships with shipping lines, freight forwarders, importers, exporters, and logistics partners.
- Gate Operations & Weighbridge Management
- Ensure smooth and efficient Gate and Weighbridge (WB) operations at the CFS.
- Monitor gate turnaround times and vehicle movement efficiency.
- Ensure accurate capture of container and cargo data through weighbridge systems.
- Coordinate with operations teams to avoid gate congestion and operational bottlenecks.
- Implement process controls to maintain operational safety, efficiency, and compliance.
- Compliance & Customs Liaison
- Ensure compliance with Customs regulations/acts/notifications etc, CFS operating procedures, and statutory requirements.
- Act as a key interface with Customs authorities, government agencies, and regulatory bodies.
- Ensure timely movement of Long Standing (LS) containers as per customs guidelines and regulatory requirements (auction procedures)
- Monitor compliance-related documentation and reporting requirements.
- Audits, inspections, and regulatory reviews.
- Keep the organization updated on changing regulatory requirements impacting CFS operations.
- M&R (Maintenance & Repair) Management
- Manage shipping line relationships for M&R activities.
- Ensure timely inspection, estimation, approval, repair, and release of containers.
- Monitor vendor and contractor performance related to M&R activities.
- Ensure compliance with liner specifications and quality standards.
- Optimize repair turnaround times while maintaining cost efficiency.
- Resolve M&R-related operational and commercial issues with shipping lines.
- Billing, Revenue Assurance & System Accuracy
- Ensure accurate billing and invoicing of all services provided by the CFS.
- Monitor system transactions to ensure complete revenue capture.
- Minimize revenue leakages through proper controls and validations.
- Drive error-free data entry and transaction processing across the team.
- Coordinate with Finance, AR, and AP teams for billing accuracy and timely reconciliation.
- Vendor & Contractor Management
- Manage vendor and contractor relationships to ensure uninterrupted service delivery.
- Monitor contractor performance against KPIs and contractual obligations.
- Ensure timely vendor payments as per agreed Turnaround Time (TAT).
- Oversee CLMS compliance and contractor workforce management.
- Resolve vendor-related operational issues proactively.
- MIS & Reporting
- Ensure timely generation and submission of operational and management reports.
- Monitor key performance indicators and develop performance dashboards.
- Analyze business data to identify trends, risks, and improvement opportunities.
- Present performance reviews and process improvement initiatives to management.
- Ensure data accuracy and integrity across MIS systems.
- Technology & TOS Management
- Coordinate with IT teams for TOS (Terminal Operating System) enhancements, issue resolution, and system optimization.
- Ensure smooth integration between operational, financial, and customer-facing systems.
- Identify automation opportunities to improve business efficiency.
- Drive digital adoption and process improvement initiatives.
- Stakeholder Management
- Operations Team
- Finance (AR/AP)
- IT Team
- Commercial Team
- Compliance Team
- HR & Administration
- Customs Authorities
- Government Agencies
- Shipping Lines
- Freight Forwarders
- Importers & Exporters
- Vendors & Contractors
- Conduct regular review meetings.
- Resolve operational and commercial challenges.
- Build strong strategic relationships.
- Ensure service excellence and business continuity.
- Team Leadership & People Management
- Lead, mentor, and develop multifunctional teams.
- Establish performance goals and ensure achievement of departmental KPIs.
- Monitor productivity and manpower utilization.
- Conduct regular performance reviews and coaching sessions.
- Develop succession planning and talent development initiatives.
- Foster a high-performance and customer-centric culture.
Functional Competencies
- CFS Operations Management
- Customs & Regulatory Compliance
- Documentation Management
- Customer Relationship Management
- Shipping Line Coordination
- Billing & Revenue Controls
- Vendor & Contractor Management
- MIS & Analytics
- Terminal Operating Systems (TOS)
- Audit & Risk Management
- Leadership & Team Management
- Stakeholder Management
- Problem Solving & Decision Making
- Customer Centricity
- Commercial Acumen
- Process Improvement
- Communication & Negotiation Skills
- Collaboration & Influencing
- Result Orientation
- Continuous Improvement Mindset
Sourced from foundit
Skills
Documentation Process ManagementGate OperationsBilling Revenue ControlsCFS Operations ManagementCustoms Regulatory ComplianceBilling Revenue AssuranceMaintenance Repair ManagementTechnology TOS ManagementcrmMIS AnalyticsAudit Risk ManagementVendor & Contractor ManagementMIS Reportingshipping line coordinationcomplianceCustomer Service Management
About DP World
DP World
Logistics
3.6k+
employees
2005
21 years old
Dubai, Jebel Ali
United Arab Emirates (UAE)
About
DP World is a world leader in global supply chain solutions; specialising in cargo logistics, port terminal operations, maritime services, free zones & more
Industries
LogisticsLogistics / Shipping
Employee ratings
1,218 reviews
3.8/ 5
Culture
3.6
Career growth
3.1
Work-life
3.6
Employees rate it well for
Salary96Senior Management90Work Life Balance74Work Culture69Work Environment64
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