Senior Manager, Delivery
Conduent · Bengaluru · onsite · Posted 38d ago
Undisclosed8–12 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Track Description:
- Requires broad technical expertise and industry knowledge.
- Accountable for functional, operational, and/or program management.
- Assists others in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.
General Profile
- Provides leadership to managers and senior professional staff.
- Adapts and executes functional or departmental business plans.
- May contribute to the development of strategies.
- Makes decisions based on resource availability and functional objectives.
Functional Knowledge
- Understands and applies concepts in the field of expertise.
- Has basic knowledge of other disciplines.
Business Expertise
- Understands how to improve efficiency across related teams.
Impact
- Impacts results in the short-term, with potential long-term results.
- Guided by functional business plans.
Leadership
- Sets priorities and allocates resources for related teams.
- Proactively manages resources to meet department goals.
Problem Solving
- Resolves complex technical and operational problems.
Interpersonal Skills
- Uses clear communication skills to influence others, including senior leadership.
Responsibility Statements
- Participates in the definition of the business strategy with the clients and the upper managers.
- Drives business unit performance to meet SLAs, adhere to business unit metrics, and accomplish account performance.
- Drives innovation and efficiencies of business opportunities.
- Applies process improvements and/or new systems.
- Manages employee teams through coaching and developing, addressing people matters, and identifying development needs.
- Manages the client relationship ensuring customer satisfaction.
- Generates reports on performance measurement and KPIs to facilitate business decisions.
- Responsible for business unit compliance with organizational policies and local regulations.
- Responsible for the successful implementation and execution of the business continuity plan (BCP).
- Performs other duties as assigned.
- Complies with all policies and standards.
Sourced from naukri
Skills
customer satisfactionbusiness continuitybusiness unitleadershipCommunication SkillsMedicalbusiness strategyclient relationshipcomplianceCoaching
About Conduent
Conduent
BPO
11.0k+
employees
2017
9 years old
Bengaluru/Bangalore, Karnataka
India
About
Conduent specializes in delivering digital business solutions across various sectors, leveraging advanced technologies to improve public and private service delivery.
Industries
BPOAnalytics & KPO
Employee ratings
3,296 reviews
3.4/ 5
Culture
3.4
Career growth
2.4
Work-life
3.7
Employees rate it well for
Salary626Work Life Balance408Senior Management365Appraisal365Work Environment356
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