Senior Manager - Data Engineering

Job Summary

The Senior Manager - Operations Delivery will lead operational delivery, support services, project execution, transitions, and continuous improvement initiatives across the Data Integrations organization. The role manages multiple delivery functions including Service Delivery, Database Administration (DBA), Data Engineering, ETL/ELT, Enterprise Data Warehouse (EDW), Business Intelligence, and shared services teams supporting critical US healthcare applications and data platforms.

This leader will oversee multiple managers and large cross-functional teams, ensuring service excellence, SLA attainment, operational efficiency, governance compliance, and successful execution of strategic initiatives. The ideal candidate brings significant experience managing large offshore delivery organizations supporting US healthcare ecosystems, with strong expertise in IT service management, healthcare applications, stakeholder engagement, and organizational transformation.

Responsibilities

Delivery Leadership Operations Management

• Lead and own delivery of multiple projects, operational support functions, PODs, service transitions, and initiatives across the Data Integrations organization.
• Manage teams responsible for Service Delivery, DBA, Data Engineering, ETL/ELT Development Support, EDW, BI Reporting, and Shared Services Operations.
• Ensure operational stability, service reliability, and delivery excellence across supported platforms and services.
• Establish operational governance, service review mechanisms, escalation management, and performance monitoring.
• Manage service transitions from project implementation to production support with minimal business disruption.

Service Delivery Excellence Governance

• Ensure adherence to SLAs, OLAs, KPIs, service commitments, and quality standards.
• Drive continuous service improvement using ITIL best practices and operational excellence frameworks.
• Develop and monitor service delivery metrics, dashboards, scorecards, and executive reporting.
• Identify operational risks and proactively implement mitigation strategies.
• Ensure compliance with organizational policies, security requirements, and healthcare regulatory standards.

People Leadership

• Provide leadership and strategic direction to multiple managers and cross-functional delivery teams.
• Build, mentor, coach, and develop high-performing leaders and technical professionals.
• Drive employee engagement, career development, succession planning, talent retention, and recruitment.
• Foster a culture of accountability, collaboration, innovation, and customer-centric delivery.

Stakeholder Management Transformation

• Collaborate with the Director of Data Integrations, US business stakeholders, enterprise technology teams, and delivery partners.
• Serve as the primary escalation point for critical operational and delivery issues and present operational reviews and recommendations to senior leadership.
• Leverage healthcare domain expertise to support data integration, interoperability, analytics, and enterprise reporting initiatives.
• Lead support transformation, operating model redesign, process optimization, automation, cloud adoption, and operational modernization.
• Establish best practices for incident, problem, change, and knowledge management and manage vendor/service-provider relationships.

Education Experience

• Bachelor's degree in computer science, Information Technology, Engineering, or a related field.
• Master's degree preferred.
• 15+ years of progressive IT experience.
• Minimum 6+ years in senior leadership roles managing large-scale application support and service delivery organizations.
• Minimum 6+ years of people management experience leading managers and multi-layered teams.
• Proven experience managing large offshore delivery organizations and shared services/support delivery organizations.
• Extensive experience supporting enterprise-scale US healthcare applications and platforms.
• Demonstrated success leading large programs, transitions, and operational transformation initiatives.

Must Have Skills

• ITIL
• Incident, Problem, Change, and SLA Management
• Data Engineering
• ETL/ELT Development Support
• DBA
• EDW
• BI Reporting
• Cloud-based data platforms/modern analytics ecosystems
• Executive stakeholder engagement

Nice to Have Skills

• ITIL Foundation Certification or higher
• Master's degree
• Experience driving automation, cloud adoption, operational modernization, operating-model redesign, and process optimization

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.