Senior Manager - Customer Support - Distribution Channel Sales

Job Responsibilities :

• Handling a Team of CSOs across South and supporting them for escalations.
• Handle investor and distributor queries on schemes, NAVs, portfolio holdings, transactions, statements, and tax-related documents through calls, emails, and walk-ins (For select Premium relationships).
• Resolve complaints and escalations within TATs, coordinate with RTA, internal operations, and AMCs, and ensure proper documentation and closure.
• Assist with transaction processing: application form checking, KYC/PAN/FATCA verification, bank mandate checks, and coordinating for corrections or rejections.
• Conduct periodic review and training of team.
• Prepare daily/weekly dashboards on queries, TAT, complaints, redemptions, SIP registrations, sales pipeline, and conversion ratios.
• Use CRM systems to log interactions, update contact details, track follow-ups, and maintain a clear service history for each client/partner.
• Coordinate with internal teams (CSOs, HODs, ops, IT, compliance, marketing) for system issues, campaign rollouts, changes in forms/processes, and new product launches.

Skills Knowledge : Good understanding and working knowledge of MF Process, RT, platforms etc.

Qualification: Any Graduate / Post Graduate , Knowledge of Local Language Kannada is preferred.

Additional Certifications: NISM VA