Senior Manager, Customer Success

Job Description

• 8+ years of validated experience, with strong sales/relationship management/account management experience, in the IT Industry
• Significant experience in successfully pursuing and closing large enterprise level deals while successfully navigating complex sales cycle activities
• Excellent verbal and written communication skills, presentation, and negotiation skills, with the ability to influence stakeholders at senior and mid-management levels
• Successful track record of pursuing revenue targets and consistently achieving or exceeding them
• Excellent collaboration skills, with the ability to build trusting internal and external relationships
• Strong Business acumen and familiarity of Information Technology systems.
• Knowledge of cloud computing and Automotive Connected car experience is desirable. The candidate should have the ability to lead client conversations in connected mobility area.
• Experience of working with Japanese clients. Experience of working with clients in other global markets (India, US, Europe, APAC) would be nice to have.
• Deep knowledge of the automobile industry, customers, dealers, and supply base.
• Deep understanding of the Connected Vehicle Ecosystem and emerging technologies like EV (Electric Vehicle), Autonomous vehicles and a deep understanding of remote diagnostics and service tools. cloud computing and Automotive Connected car experience is desirable.
• Passionate about customer satisfaction and ability to work independently when needed
• Passionate problem solver and can focus attention on technical details (take complex problems and break them down into components).

You are a successful candidate if you have

• Build / maintain excellent relationship with B2B clients and partnerships in Japan / other geographies and ensure success of TCIN's engagements with them.
• Identify and pursue new business opportunities, maintain a healthy sales pipeline and own the sales cycle activities such as proposal creation, estimation, and Statement of Work (SoW), in close collaboration with the Technical teams.
• Support the efforts for sales planning and manage tracking, reporting, invoicing, and other aspects of sales operations in collaboration with Finance and other teams.
• Support the implementation of business development plan to meet sales targets, expand the company's customer base and ensure a strong presence in the markets.
• Lead client conversations in the connected mobility area, and conduct product demonstrations, workshops, and training sessions for customers to showcase product value and benefits.
• Be responsible for revenue generation, profitability, customer satisfaction and growing the customer base and engagement portfolio.

Our Core Values

• Empathetic : We begin making decisions by looking at the world from the perspective of our customers, teammates, and partners.
• Epic : We are here to build something great, not just for the money. We are always looking to improve the experience of our millions of customers
• Innovative : We experiment with ideas to get to the best solution. Any constraint is a challenge, and we love looking for creative ways to solve them.
• Collaborative : When it comes to people, we think the whole is greater than its parts and that everyone has a role to play in the success!

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.