Senior Manager - Customer Development

About Us

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Responsibilities

Job Scope: To lead and manage all aspects of identified DSC strategic accounts, fostering continued growth through new business acquisitions and supporting the development of new business opportunities. Responsible for assessing, clarifying, and validating customer needs regularly, ensuring compliance with legal requirements and delivering significant change management solutions.

Key Responsibilities:

• Grow the business within current key strategic clients, develop new services for existing clients, and increase share of wallet.
• Achieve financial budget targets including new business growth.
• Develop teams to grow relationships with new business and sector accounts across the region.
• Meet/exceed targets for new business revenue from existing customers.
• Ensure service levels are met in line with contractual commitments.
• Establish effective relationships with key decision-makers and influencers in target accounts.
• Manage customer contract negotiations.
• Monitor operational performances and intervene when customer satisfaction is at risk.
• Coordinate regular interactions between DSC internal stakeholders to drive continuous improvement.
• Support a high-performance service culture within the functional department.
• Ensure compliance with Service Level Agreement & regulatory and corporate obligations.
  
  

Requirements

Experience: Minimum 8-10 years of experience within logistics/3PL and/or supply chain with significant focus and/or experience in customer management and new business acquisitions.

Qualification: Postgraduate from a recognized institution, preferably in supply chain or logistics.

Skills and Competencies:

• Excellent customer relationship and negotiation skills at all management levels.
• Fluent in English (written and spoken).
• Demonstrated ability to effectively manage and lead multiple divisional operations and functions.
• Strong analytical and problem-solving skills.
• Ability to drive and improve performance of operations.
• Experience in international business exposure and cross-cultural environments.
• Strong leadership and team development capabilities.
• Compliance with security vision, risk & threat assessment, regulatory requirements, operational control, and emergency incident management.
• Mandatory: Fluent in English (written and spoken).
• Commitment to safety management and workplace safety standards.
• Ability to engage employees towards behaviour-based safety standards.
• Strong communication and interpersonal skills.