Senior Manager - Customer Centricity

Job Summary

The Senior Manager - Customer Centricity at Godrej Industries Group is responsible for leading and implementing strategies to enhance customer satisfaction and loyalty across the organisation. This role focuses on fostering a customer-centric culture, ensuring alignment in service delivery, and mentoring a team of customer service professionals. The successful candidate will analyse customer feedback, monitor key performance indicators, and collaborate with cross-functional teams to drive continuous improvement.

Responsibilities

• Develop and implement customer-centric strategies to improve overall customer experience.
• Collaborate with cross-functional teams to ensure alignment in delivering exceptional service.
• Analyse customer feedback and data to identify areas for improvement.
• Lead and mentor a team of customer service professionals.
• Monitor and report on key performance indicators related to customer satisfaction.

Qualifications

• Bachelors degree in Business Administration or related field.
• Proven experience in a customer-centric role, preferably in a managerial capacity.
• Strong leadership and communication skills.
• Excellent analytical and problem-solving abilities.
• Ability to thrive in a fast-paced environment.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.