Senior Manager-Customer Centric Application

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Division Piramal Pharma Solutions Piramal Pharma Solutions is a contract development and manufacturing  organization (CDMO), offering end-to-end development and manufacturing  solutions across the drug life cycle. We serve our clients through a globally integrated network of facilities in North America, Europe and Asia.   This enables us to offer a comprehensive range of services including Drug Discovery  Solutions, Process & Pharmaceutical Development services, Clinical Trial  Supplies, Commercial supply of APIs and Finished dosage forms. We also offer  specialized services like development and manufacture of Highly Potent APIs  and Antibody Drug Conjugation.   Our capability as an integrated service provider  & experience with various technologies enables us to serve Innovator and  Generic companies worldwide.   For more details, please visit : www.piramalpharmasolutions.com Job Title Senior Manager-Customer Centric Application Job Description highly skilled Salesforce Sales Cloud & Agentforce AI Consultant with 6–7 years of experience to drive CRM transformation initiatives. The role involves implementing, optimizing, and integrating Salesforce Sales Cloud solutions along with leveraging Agentforce AI capabilities to enhance sales productivity, customer engagement, and data-driven decision-making. The candidate will work closely with business stakeholders and external partners to deliver scalable and innovative CRM solutions aligned with organizational objectives. Salesforce Sales Cloud Implementation Lead end-to-end implementation and enhancement of Salesforce Sales Cloud solutions Configure standard functionalities including Leads, Opportunities, Accounts, Contacts, Forecasting, and Reports Drive customization using Apex, Lightning Components (LWC/Aura), and Flows Ensure best practices in data model design, security, and system performance Agentforce AI & Intelligent Automation Design and implement Agentforce AI-driven workflows and automation Leverage AI capabilities for lead scoring, opportunity insights, sales recommendations, and chat-based automation Integrate AI models and analytics into Salesforce ecosystem to improve sales efficiency Collaborate on use-case definition and adoption of AI-driven CRM capabilities Stakeholder & Business Engagement Engage with business stakeholders across sales, marketing, and operations to gather requirements Translate business needs into scalable Salesforce and AI solutions Act as a trusted advisor to leadership on CRM strategy and AI adoption Conduct solution walkthroughs, demos, and training sessions Integration & Ecosystem Integrate Salesforce with enterprise systems (SAP, Data Platforms, Marketing tools, etc.) Work on APIs, middleware, and data exchange frameworks Ensure seamless data flow and consistency across systems Delivery & Governance Participate in solution architecture, sprint planning, and agile delivery cycles Ensure adherence to governance, compliance, and security standards Support UAT, deployment, and post-go-live stabilization Required Skills & Qualifications Technical Skills Strong hands-on experience in Salesforce Sales Cloud Good understanding or exposure to Agentforce AI / Einstein / AI capabilities within Salesforce ecosystem Proficiency in: Apex, SOQL, SOSL Lightning Web Components (LWC) / Aura Salesforce Flows & Process Builder Experience with Salesforce integrations (APIs, middleware) Knowledge of Salesforce data model, security, and reporting Functional & Domain Skills Strong understanding of Sales processes and CRM workflows Experience working in pharma / manufacturing / B2B sales environments (preferred) Ability to translate business problems into digital solutions Soft Skills & Behavioral Competencies Excellent communication and presentation skills Strong stakeholder management and influencing ability Proven ability to work with cross-functional and global teams Analytical mindset with problem-solving capabilities Ability to manage multiple priorities in a dynamic environment Certifications (Preferred) Salesforce Certified Administrator Salesforce Sales Cloud Consultant Salesforce AI / Einstein / Agentforce-related certifications ( Added Advantages)