Senior Manager, Construction Operations

At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot.

We're looking for a Senior Manager, Construction Operations to build and run the operating rhythm for our Regional Project Manager team. You'll own the metrics, cadence, and accountability structure that ensures every home modification installation across every region meets our timeline, budget, and quality bar. This role exists because consistency at scale doesn't happen by default: it's designed, measured, and enforced. The ideal individual will be comfortable challenging the status quo and creating an environment of continuous improvement.

Key Responsibilities

Performance Management & Accountability

Define and own the KPI framework for Regional Project Managers: on-time completion rate, budget variance, quality inspection pass rate, SLAs, Service Provider network health, client escalation rate

Run a regular (weekly/monthly) performance review cadence with each Regional PM against those metrics

Own the documentation trail for performance - what was flagged, what was committed to, what changed

Serve as the escalation point above Regional PMs for issues that can't be resolved at the regional level

Represent regional performance data to executive leadership 

Team Oversight

Build and maintain dashboards/reporting that make regional performance visible to leadership without requiring narrative status updates

Standardize how installations are tracked across regions so performance data is comparable, not just anecdotal

Manage, coach, and develop the Regional Project Manager team

Set clear expectations at hire and in onboarding for what "meeting the bar" looks like, tied directly to the KPI framework

Qualifications

5+ years managing a distributed field team in construction or home services

Track record of building KPI frameworks and performance management systems from scratch, not just operating inherited ones

Direct people management experience 

Comfortable working with data/dashboards to drive decisions, not just gut sense of team performance

Experience managing teams through change

How We Invest In You

Generous company-funding of our health, vision, and dental plans

HSA plans

Short and Long-Term Disability

Life and Personal Accident Insurance

Hospital Insurance

401(k) immediately upon hire

Generous candidate referral program

Time Away

Unlimited PTO + 10 paid holidays Remote First Team

Remote First Team

$1000 stipend you can use towards work from home costs

Frequent team off-sites and get-togethers around the country

Collaborative team environment

Monthly Townhalls

High trust environment

A laptop and company swag upon hire

Compensation Range: $115,000-$125,000/year + company equity