Senior Manager - Client Services

Role & responsibilities

We are looking for an experienced and customer-focused Senior Manager Client Services to lead the client servicing and customer experience function for our real estate projects.

The role will be responsible for managing the complete post-sales client journey, including customer relationship management, agreement and documentation coordination, payment follow-ups, possession readiness, handover, complaint resolution, and ongoing customer engagement.

The ideal candidate should have strong experience in real estate customer lifecycle management, excellent stakeholder management skills, and the ability to lead teams while ensuring high levels of customer satisfaction and operational excellence.