Senior Manager Client Growth & Marketing

Senior Manager – Client Growth & Marketing

Company: Saffron Edge

Location: Ghitorni, South Delhi ·

Work mode: Work from office

Experience: 7–10 years

About Saffron Edge

Saffron Edge is a global digital growth agency, founded in 2008, with 200+ people across the USA, UK and India. We have worked with 2,500+ clients in 25+ industries, mostly B2B: SaaS, IT, healthcare, manufacturing, supply chain, EdTech and legal. We grow revenue for clients through AI-ready SEO (GEO/AEO), PPC and paid media, account-based marketing, content, marketing automation and MarTech.

About the role:

We are hiring a permanent Senior Manager – Client Growth & Marketing to replace an established leader in our team. You will lead a team of [4–8] marketers and own the growth strategy for a portfolio of our clients. Half the role is keeping and growing existing clients; the other half is helping win new ones. You will be measured on client retention, account growth and your team's results, not on activity. The role in one line: leads a team of 4–8 across account management, SEO, PPC and content, owns strategy for existing clients, and helps win new ones with sales.

Retention is our top priority.

What you will do:

Must-haves:

1. Managing managers: has led a team of 4+, ideally including team leads, and can name the team size and structure.
2. Existing-client strategy: runs QBRs, builds growth plans, drives upsell and saves at-risk accounts.
3. Prospect strategy: has led or co-led pitches and written the strategy section of proposals.
4. Commercial ownership: accountable for retention, expansion revenue and margin, not just campaign metrics.
5. Internal bridge: works across sales, delivery and leadership, and protects margin on scope.
6. Baseline: 7–10 years, including 3+ years in a digital or performance agency; hands-on depth in at least two of SEO, PPC and marketing automation; excellent English for CMO and founder conversations.

Please share:

• How long have your three longest clients stayed with you
• Which client did you lose in the last year, and why

With your updated CV, please send:

• Current team size and structure
• Number and geography of clients handled
• Clients kept vs lost in the last 12 months, and their client retention rate
• Current and expected CTC, notice period and buyout possibility
• Reason for leaving each of the last 3 roles
• The one result you are proudest of, with base and timeframe

Practical details:

• NCR digital, SEO and performance agencies; network-agency digital arms in Gurugram; B2B SaaS demand-gen teams. Returning professionals are welcome.

What you will do:

Lead the team

• Manage a team of across account management, SEO, PPC and content, including [1–2] team leads.

• Set goals, review plans, coach, and run performance reviews; hire and develop the team.

• Resolve escalations and set the quality bar for strategy, reporting and client communication.

Own strategy for existing clients

• Own a portfolio of clients across [India / US / UK].

• Build 90-day and annual growth plans that tie SEO, PPC, ABM and automation to each client's pipeline and revenue.

• Run monthly reviews and QBRs with client CMOs and founders.

• Spot expansion opportunities (for example adding ABM or automation to an SEO client) and protect at risk accounts.

• Manage scope and protect margin when clients ask for more.

Win new clients

• Partner with sales on pitches: audit a prospect's website, ads and funnel, and present a clear growth

plan.

• Write the strategy section of proposals and join pitch meetings.

Measure and improve

• Track performance in GA4, ad platforms, CRM and dashboards (Looker Studio or similar).

• Report on leads, pipeline, CAC, ROAS and ROI, and turn data into clear recommendations.

• Keep the team current on search, paid media and AI-driven changes such as AI Overviews and LLM search.

What you will bring (required)

• 7–10 years in digital marketing, including at least 3 years in a digital or performance marketing agency handling multiple clients.

• At least 2 years leading a team of 4+ people.

• A proven record of keeping clients: long-standing client relationships and at-risk accounts you turned around.

• Hands-on depth in at least two of SEO, PPC/paid media (Google, Meta, LinkedIn) and marketing

automation.

• B2B marketing experience: demand generation, lead nurturing and working with sales on pipeline.

• Experience leading or co-leading new-business pitches.

• Results you can explain in revenue terms: base, timeframe and your contribution.

• Excellent written and spoken English for senior client conversations.

Good to have

• Clients in SaaS, IT services, healthcare or manufacturing.

• US or UK client experience, with some evening overlap [until X pm IST].

• HubSpot, Salesforce or Zoho; Semrush or Ahrefs; GEO/AEO awareness.

• Experience on the brand side as well as in an agency.

• ABM or LinkedIn-led campaigns.

How we will measure success

• Client retention across your portfolio (target: keep 90%+ of clients year on year).

• Revenue growth from existing clients through upsell and expansion.

• Pitch win rate where you led strategy.

• Qualified leads, pipeline contribution, CAC and ROAS for clients.

• Team retention, performance and growth.

• Client satisfaction (CSAT/NPS).

What we offer

[Salary band, variable pay, benefits, learning budget, growth path to Associate Director.]

Please apply only if you are fitting as per the above criteria's mentioned.

Thanks!!