Senior Manager, Change Management

Job Summary

Job Title: Sr. Manager, Project Manager

Experience: 12-15 years

Location: Gurugram

Position type: Full time

Timing: 1-10pm India time

Change Strategy Planning

• Develop and deliver end-to-end change management strategies for marketing transformation initiatives (process, technology, org design, capability uplift).
• Assess change impact, readiness, risk, and stakeholder landscapes across global and regional teams.
• Build integrated change and communication roadmaps aligned to project milestones.

Stakeholder Management Governance

• Partner with global, regional, and local marketing leaders to ensure alignment, buy-in, and a unified approach to change.
• Establish governance forums, cadence, and reporting for change initiatives.
• Manage cross-functional relationships across Marketing, Operations, Technology, HR, and Business stakeholders.

Communication Engagement

• Lead communication strategy for change programs-messaging, narratives, leadership updates, playbooks, FAQ documents, and business cases.
• Ensure clarity of what s changing, why, and for whom across all marketing teams.
• Create high-impact presentations and materials for global leadership.

Training, Enablement Adoption

• Drive enablement plans including training sessions, capability-building workshops, and onboarding for new tools and processes.
• Develop adoption frameworks, measure effectiveness, and continuously optimize.
• Partner with global LD or product teams to deliver localised rollouts in Gurugram and other hubs.

Change Implementation Execution

• Lead execution of change initiatives across the marketing lifecycle-campaign operations, MarTech, analytics, content operations, compliance, governance, etc.
• Ensure consistent adoption of global processes in India-based teams and prevent fragmentation.
• Monitor progress, identify roadblocks, and provide corrective recommendations.

Metrics, Reporting Continuous Improvement

• Define KPIs and success measures for change adoption.
• Track performance, capture feedback loops, and present insights to leadership.
• Create documentation, best practices, and repeatable frameworks for future change rollouts.

Key Competencies

• Strategic thinking with hands-on execution.
• Strong stakeholder management ability.
• Ability to navigate ambiguity and drive structure.
• Excellent storytelling, communication, and facilitation skills.
• Analytical mindset data-driven approach.
• Strong project management and governance capability.

Why This Role Matters

This role is pivotal in ensuring marketing teams across the globe adopt consistent, scalable, and future-ready ways of working. You will shape how marketing operates, collaborates, and delivers impactmaking Gurugram a strategic hub for global marketing transformation.

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.