Senior Manager - Business Analyst

Candidate Expectations

Total Experience and Relevant: Overall 12+ years of experience.

Candidate Location- India.

Skills- Business Analyst requirement in Merchant operations, Digital Transformation, Agentic AI, Generative AI, RPA or Doc AI

Education and Certification

Qualification: Any graduates.

Detailed Job Description

• Expertise in financial services domain knowledge with the ability to identify, assess, and drive AI opportunities across emerging and established technologies.
• Led the intersection of business and technology, spotting where automation adds value, shaping the solution and staying hands-on as a Business Analyst through implementation.
• Assess processes across merchant operations to identify automation opportunities using Agentic AI, Gen AI, RPA, and Document AI.
• Build business cases, size impact, and prioritize opportunities based on value and feasibility.
• Act as the Business Analyst through the delivery lifecycle requirements, process design, user stories, testing support, and stakeholder alignment.
• Operate within unstructured, evolving programs where you help define the path rather than follow one.
• Experiment with new-age technologies and translate emerging capabilities into practical, measurable outcomes.
• Functional expertise in one or more merchant operations areas such as Onboarding, AML, fraud, financial crime, credit, disputes and chargebacks or merchant settlement.
• A working understanding of automation technologies including Agentic AI, Gen AI, RPA, Doc AI and how to apply them to real operational problems.
• Strong Business Analyst skills across the full implementation lifecycle.
• Exceptional English and business communication.

Key Skills:

• Solid domain grounding in one or more merchant operations areas with hands on BA delivery experience and exposure to automation tools.
• Proven ability to lead automation assessments and workstreams depth across multiple functional areas.
• Strategic ownership and delivery of automation programs.