Senior Manager- Branch Operations, Chennai

Key Responsibilities

• Manage end-to-end branch operational activities and ensure smooth functioning of branch processes.
• Coordinate policy issuance, endorsements, renewals, cancellations, and servicing requests within defined TAT.
• Verify proposal forms and supporting documents for accuracy and compliance.
• Support business teams in policy servicing, customer queries, and operational issue resolution.
• Ensure adherence to company policies, regulatory guidelines, and audit requirements.
• Maintain branch MIS, operational reports, and documentation records.
• Coordinate with underwriting, finance, claims, and central operations teams for seamless processing.
• Monitor pending cases and ensure timely closure.
• Handle customer walk-ins and provide operational support to agents, POSPs, and channel partners.
• Participate in branch audits and ensure compliance observations are addressed promptly.

Eligibility

• Graduate in any discipline.
• 8-13 years of experience in insurance operations, branch operations, policy servicing, or customer service.
• Knowledge of General Insurance products and operational processes preferred.
• Proficiency in MS Office (Excel, Word, PowerPoint).

Key Competencies

• Operational excellence
• Attention to detail
• Customer orientation
• Process adherence and compliance
• Communication and coordination skills
• Problem-solving ability
• Time management

Reporting To

Branch Operations Manager / Cluster Operations Manager

Key Performance Indicators (KPIs)

• Policy issuance and servicing TAT
• Operational accuracy and quality scores
• Compliance and audit adherence
• Customer satisfaction
• Reduction in operational pendencies
• Process efficiency and productivity