Senior Manager - Batch Processing

Job Title

• Specialist III, Batch Processing

Responsibilities

• Operational Processes: Manage day-to day operational activity, ensure adherence to SLA and TAT.
• Ensure that the processing is done in compliance with laid down processes and is in line with department s policies.
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals and progress for our key initiatives.
• Manage on time and accurate Data reporting, expert in creating visually appealing, persuasive and effective presentation.
• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations team to ensure efficient and timely completion of tasks
• Uphold organization policies and standards, ensuring regulations are followed
• Independent and resourceful with the ability to identify opportunities to optimize performance
• Strong working knowledge of big data, data analysis and performance metrics
• Proven ability to plan and manage operational process for maximum efficiency and productivity
• Project Management: Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs
• Set up (configure), test and deliver batch solution requests (for new solutions as well as changes to existing) to customers in a timely manner ensuring that appropriate standards are followed and customer needs are met
• Interdepartmental Coordination: Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
• Work with the Solution consulting team in interacting with clients to gather detailed business requirements; facilitate communication with clients and sales in regards to project progress and investigations
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Provide consulting during proposal phase led by Sales to secure the sale

Experience and Skills

• Qualification: Master degree in business administration, preferably in the Financial Services industry.
• Minimum 5+ years of relevant experience.
• Hands on experience in managing operational processes.
• Strong working knowledge of big data, data analysis, Linux/Unix, SQL and performance metrics.
• Proven ability to plan and manage operational process for maximum efficiency and productivity.
• Strong working knowledge of industry regulations and legislative guidelines.
• Ability to analyze moderate to complex data using logic and quantitative reasoning, and an intuitive capacity for problem solving.
• Flexibility to travel as needed.
• Executive presence and assertiveness.
• Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations.
• Strong communication, organizational, verbal written skills.
• High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.

Essential Competencies

• Ability to build trusting relationships - across all levels and in the immediate / extended team internationally, should be known and regarded as a trusted competent advisor.
• Driving innovation - A believer in continuous improvement of services, processes and operational efficiency. Demonstrates curiosity and critical thinking.
• Business Acumen - Spends time to ensure understanding of the business and aligns accordingly.
• Change agent - Ability to diagnose correctly, design and execute interventions. Ensures communication through appropriate channels in a concise and proactive manner.
• Execution champion - Focuses and ensures closure without compromising on quality of the output. Raises / flags issues as necessary and moves forward with a solutioning approach

Job Type

• Hybrid position

Working Arrangement

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.