Senior Manager / AVP - Analytics and Insights

About the Company

EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation, benchmarking, BPO, consulting, industry best practices and technology platforms, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance.

EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 24,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), Latin America, Australia and South Africa.

EXL Analytics provides data-driven, action-oriented solutions to business problems through statistical data mining, cutting edge analytics techniques and a consultative approach. Leveraging proprietary methodology and best-of-breed technology, EXL Analytics takes an industry-specific approach to transform our clients decision making and embed analytics more deeply into their business processes.

Our global footprint of nearly 2,000 data scientists and analysts assist client organizations with complex risk minimization methods, advanced marketing, pricing and CRM strategies, internal cost analysis, and cost and resource optimization within the organization.

Please visit www.exlservice.com for more information about EXL Analytics.

About the Role

End-to-End Engagement Leadership - Lead insight generation engagements with full accountability for delivery, ensuring high-quality, business-relevant outputs aligned to client objectives.

Responsibilities

• Problem Structuring & Analytical Design - Structure ambiguous business problems into clear analytical frameworks; translate client needs into testable hypotheses and define robust analysis plans based on data availability and timelines.
• Insight Generation & Storyboarding - Drive advanced analytics and synthesize outputs into compelling, actionable insights; build executive-ready storyboards and narratives to enable decision-making.
• Client Advisory & Strategic Collaboration - Engage with senior client stakeholders to contextualize insights, influence strategic decisions, and ensure recommendations are actionable and value-driven.
• Client Engagement & Governance - Facilitate working sessions, lead recurring status meetings, and manage stakeholder communication to ensure transparency, alignment, and delivery confidence.
• Relationship Management & Account Growth - Build trusted advisor relationships with clients; proactively identify expansion opportunities and contribute to account growth within existing engagements.
• Cross-Geo Delivery Leadership - Lead distributed teams across onshore-offshore model, ensuring seamless collaboration, effective communication, and timezone-aligned execution.
• Project & Team Management - Oversee day-to-day delivery operations, manage team performance, and act as the functional/domain SME to ensure deliverables meet client expectations.
• Quality Assurance & Governance - Provide rigorous quality oversight on all analytical outputs, reports, and presentations before client delivery.
• Customer & Market Insight Analysis - Analyze customer behavior, pain points, segmentation, growth levers, and value propositions to identify opportunities for business impact.
• Data Analysis & Technical Execution - Perform advanced data extraction and analysis using SQL/Snowflake/SAS; ensure data integrity and robustness in analytical outputs.
• Visualization & Reporting - Design and deliver intuitive dashboards and reports using Power BI (or similar tools), ensuring effective communication of insights to business users.
• Independent Insight Delivery - Independently own the creation of end-to-end analytical deliverables—from data analysis to final storytelling and executive presentation.
• Uncertainty & Risk Navigation - Effectively manage ambiguity and evolving client priorities, adapting analytical approaches to deliver consistent value.

Qualifications

• Bachelor's/master's degree in computer science/engineering, operations research or related analytics areas; candidates with BA/BS degrees in the same fields from the top tier academic institutions are also welcome to apply.
• 8+ years relevant experience preferably in analytics or insight generation initiatives.

Required Skills

• Expertise in SQL and SAS/Snowflake or other relevant client technologies.
• Experience in building reports in Power BI, PowerPoint is preferred.
• Experience in Data Engineering and Data Science
• Able to work in fast pace continuously evolving environment and ready to take up uphill challenges.
• Is able to understand cross cultural differences and can work with clients across the globe.

What we offer

• EXL Analytics offers an exciting, fast paced and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class analytics consultants.
• You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth
• Analytics requires different skill sets at different levels within the organization. At EXL Analytics, we invest heavily in training you in all aspects of analytics as well as in leading analytical tools and techniques.
• We provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors.
• Sky is the limit for our team members. The unique experiences gathered at EXL Analytics sets the stage for further growth and development in our company and beyond.