Senior Manager & Associate Director - Last Mile Operations

Purpose of Role: To improve the business in their designated POD, expand the business & manage P&L, uphold the customer centricity & generate revenue

Roles & Responsibilities:

1. P&L Management

• Overseeing & Responsible for the P&L of the respective POD in coordination with SZM & ground team
• Building strategies & processes to reduce discrepancy in COD Deposit in coordination with ZM & SZM
• Ensure to run the business in hubs as per the allocated budget for manpower, infrastructure
• Maintaining the productivity of the hubs & delivery partners in coordination with the SZM to increase the revenue

2. People & Manpower Management

• Analyzing the performance on ground through dashboard and create manpower planning
• Ensure to run the business in hubs as per the allocated budget for manpower, infrastructure
• Understanding reasons for attrition & building strategies to reduce the attrition rate in sync with the SZM & HI
• Forecasting manpower allocation in the hubs & cities basis the analyzes of projection
• Mentoring & Training the SZM & HIs on processes & compliances
• Maintaining stability of employee in the team & reduce attrition rate
• Creating pipeline for the delivery partners basis the volume of shipment with the vendors

3. Expansion of Business

• Synchronize with the sales team & vendors to increase the volume for hubs in specific regions with low volume
• Responsible for expansion of business in self-operated & franchise hubs in coordination with the SZM & Central Team

4. Performance Management

• Closely monitoring & managing the operational performance of hubs on daily basis & providing feedback to the SZM on performance improvement
• Building new strategies & processes for improvement of performance in ground level
• Associating with the POD CT Team for data analysis & planning the performance of the team
• Ensure internal growth of the employee through career development
• Achieving the targets of P&L, Performance & Revenue with coordination with the SZM, HI

5. Escalation Management

• Resolving the escalation received from higher management & customers with the SZM & HIs
• Resolving the salary issues raised for the SZM & HI with coordination with the HR Team