Senior Manager, App Dev & Support

The Senior Manager \u2013 Application Development / IT Delivery is responsible for leading end-to-end software delivery, managing multiple development teams, and ensuring successful execution of large-scale IT programs. This role combines technical leadership, delivery management, stakeholder engagement, and strategic planning to drive business outcomes.

Required Qualifications/Experience

• Bachelor\u2019s degree in Computer Science, Information Systems, or related field.
• 15+ years of IT experience with 5+ years in leadership roles.
• Hands on experience with Java technologies
• Proven experience managing large-scale software development and delivery programs.
• Strong understanding of SDLC methodologies (Agile, Waterfall, Hybrid).
• Experience managing cross-functional and distributed teams.
• Lead end-to-end delivery of software development projects from initiation to deployment.
• Ensure delivery within scope, timeline, budget, and quality standards.
• Define project plans, milestones, resource allocation, and delivery strategies.
• Monitor progress, track KPIs, and provide regular status updates to stakeholders.
• Manage risks, dependencies, and issues with proactive mitigation strategies.
• Oversee change management and ensure smooth implementation of enhancements.
• Manage and mentor multiple teams (10\u201320+ members), including developers, QA, and analysts.
• Provide leadership to first-level managers, supervisors, and individual contributors.
• Drive hiring, onboarding, performance management, and career development.
• Foster a high-performance, accountable, and collaborative team culture.
• Build team capability and ensure skill development aligned with business needs.

Delivery & Program Management

Leadership & People Management

Technical Oversight

• Provide technical direction across application development lifecycle (SDLC).
• Guide architecture, design, and development of scalable and secure solutions.
• Ensure adherence to best practices in coding, security, and compliance.
• Oversee system integration, infrastructure alignment, and deployment strategies.
• Review technical estimates, solution approaches, and delivery methodologies.

Stakeholder & Client Management

• Act as the primary point of contact for delivery and program-related communications.
• Collaborate with business stakeholders, executives, vendors, and cross-functional teams.
• Translate business requirements into technical execution strategies.
• Influence senior leadership through clear communication and data-driven insights.

Strategic & Operational Management

• Contribute to business planning, budgeting, and resource forecasting.
• Drive innovation and continuous improvement in delivery processes.
• Align delivery strategy with organizational goals and client expectations.
• Ensure compliance with IT governance, audit, and regulatory requirements.

Process & Quality Management

• Ensure adherence to Agile/Scrum or hybrid delivery frameworks.
• Implement and monitor quality assurance and testing processes.
• Drive continuous improvement initiatives across delivery and operations.
• Establish and enforce best practices for SDLC, DevOps, and release management.

Preferred Experience

• Experience in Healthcare domain (PBM, Medicaid, MMIS, DSS) is a plus.
• PMP or equivalent project management certification preferred.

Core Competencies

• Leadership & Team Building
• Strategic Thinking & Execution
• Program & Portfolio Management
• Stakeholder Management
• Risk Management
• Communication & Influence
• Problem Solving & Decision Making
• Education:
• Bachelors degree in Information Systems or Computer Science, or equivalent combination of education and work experience.