Senior Manager/ AGM - BFSI Transformation

• Work Model: Mandatory Work from Office

Candidate Expectations

• We are seeking an experienced BFSI Transformation Leader to drive digital transformation, process excellence, automation, and operational improvement initiatives across Banking, Financial Services, and Insurance operations within the BPO industry.

Key Responsibilities

• Lead transformation and operational excellence programs for BFSI clients.
• Drive automation, AI/RPA, process re-engineering, and digital initiatives.
• Manage client relationships and stakeholder engagement.
• Deliver productivity improvement, cost optimization, and customer experience enhancement.
• Lead cross-functional teams and large-scale transformation projects.

Requirements

• 15+ years of experience in BPO/BPM with strong BFSI domain expertise.
• Proven experience in transformation, consulting, automation, and process improvement.
• Strong leadership, program management, and stakeholder management skills.
• Lean Six Sigma / PMP certifications preferred.

Preferred Skills

• Banking & Insurance Operations Digital Transformation Lean Six Sigma Automation & AI Change Management Client Consulting Key SkillsTransformation, Digital Transformation, BFSI, AI/ML, RPA Other RemarksOpen to work in global timingDocuments Mandatory- Personal, Academic and professional