Senior Manager/AGM/AVP- HRO Delivery

• Work Model : Work from office
• Candidate Expectation
• Total work experience of 12+ years of global HRO delivery.
• Experience in delivery management roles, with a proven track record of delivering results in a fast-paced environment.
• Strong leadership and team-building skills.
• Proficiency in cross-functional collaboration Excellent communication and interpersonal abilities.
• Proficiency in delivery management software and ERP systems.
• Analytical thinking and problem-solving skills.
• Ability to thrive in a dynamic, constantly evolving environment
• Qualification:
• Any graduate Minimum 15 years education, Bachelor s degree, MBA or equivalent from a reputed institution.
• Preferred candidate Industry Outsourcing/BPO/KPO/Management consulting/GCC/GBS

Job Description:

• The role of a Delivery Head is pivotal in ensuring the successful execution of projects and services.

Key responsibilities include:

• Project Management Oversight: Leading and overseeing multiple projects from initiation to completion, ensuring alignment with strategic goals.
• Resource Allocation: Managing and allocating resources effectively, optimizing team performance and project outcomes.
• Client Relationship Management: Building and maintaining strong relationships with clients, ensuring their needs are met and expectations exceeded.
• Quality Assurance: Implementing quality control processes to ensure all deliverables meet the highest standards.
• Performance Metrics: Establishing and monitoring KPIs to measure project performance and team productivity.
• Cross Functional Collaboration: Working closely with various departments (sales, marketing, product development) to ensure seamless delivery.
• Team Leadership and Development: Leading, mentoring, and developing the delivery team, fostering a culture of continuous improvement.
• Risk Management: Identifying potential risks and developing mitigation strategies to address them proactively.
• Flexible with Global work timings
• Key skills: HRO Operations, hire to retire, Global HRO, Workday, HRO Service delivery, Transformation"