Senior Manager - After Sales Tool Advanced Features

Job Responsibility

• Define advanced diagnostics feature roadmap.
• Lead integration of 3D vehicle visualization capabilities using OBJ models.
• Establish electrical schematic integration based on KBL formats.
• Define DTC prioritization and intelligent fault ranking methodologies.
• Develop guided diagnostics workflows.
• Enhance technician productivity through intelligent diagnostics features.
• Define visualization architecture for diagnostic information.
• Establish integration standards for interactive service information.
• Define root-cause-driven diagnostics workflows.
• Coordinate feature integration with suppliers.
• Govern user experience requirements.
• Validate advanced diagnostic feature effectiveness.
• Drive usability improvements.
• Benchmark industry-leading diagnostics tools.
• Enable future-ready diagnostic experiences.

Stakeholder Profiles & Nature of Interactions

Internal Stakeholders

Vehicle Engineering / Platform Teams (ERC, PAT, VATS)Plant Quality / Customer QualityField Teams (RTSM, CCM, Service Operations)BU Quality (FMQ) / Customer SupportSBP / Finance / ProcurementCOCs (Command Center)Product Analyst / Support Team (STS)

External Stakeholders

Dealers & TASCsDiagnostic Tool Development Partners / Technology VendorsChannel Partners (DETs, Dealer Technicians)

Desired Candidate Profile

Qualification

• BE/B.Tech in Electronics, Electrical

Desired Work Experience

• 5-10 years in automotive software, diagnostics, connected vehicle platforms

Necessary Knowledge

• Vehicle E/E Architecture
• Diagnostics Validation
• ODX
• CAN, CAN-FD, LIN, Ethernet
• UDS, DoIP, SOVD
• Guided Diagnostics

Desired Industry & Sectors

• Automotive OEMs
• Automotive Electronics Tier-1s