Senior Manager Accounts Receivable (O2C) - Telecom

About the job

The Collection Project Manager is a critical cross-functional role responsible for end-to-end management of the collection vertical within a telecom / tower infrastructure company. The incumbent acts as the primary liaison between internal teams (Finance, Billing, Revenue Assurance, Sales & BD, operation and Tax) and external operators (Airtel, VIL, etc.) to ensure timely invoice submission, approval, payment receipt, and dispute resolution. This role demands a strong understanding of telecom billing cycles, operator portals, ERP systems, MIS and overall governance of Accounts receivable and regulatory compliance (TDS/LTDS).

Key Responsibilities

• Track exceptions in pre invoicing activity like Open PO, open RFI to RFS, hold sites, pending bills etc. which leads to delay in billing and realisation of money to the company.
• Release of AR docket around month closure activities across all LOB and be part of improvement of AR function along with CEO office and AR Head.
• Review invoice status post submission to opco across all LOBs and act as a Leisner to response to opco queries within SLA and coordinate internally with cross function for resolution.
• Regular follow-up with operator finance and commercial teams for payment against approved invoices and maintain invoice-wise and payment-wise collection tracker
• Drive cross functional meeting with RSH/OQH on resolution of CN/ DN.
• Ensure no repetitive DN for the same cause and act as a mentor to billing team to identify billing error and corrections.
• Review and maintain DN/CN tracker by the company and all relevant Accounts receivable dashboards.
• Analyses Debit Note deductions, drive cross functional meetings for resolution and closure of open Debit notes and issuance of CN to opco as per process.
• Bring improvement in overall timeline of invoice to collection and DSO

Competencies / Key Skills

• Certifications in ERP platforms (SAP FICO, Oracle Financials) are a plus
• Strong analytical mindset with the ability to spot billing discrepancies and revenue leakage.
• Excellent communication and coordination skills to liaise effectively with Sales, Operations, and Customers.
• Ability to manage multiple LOBs simultaneously and meet month-end / quarter-end deadlines without compromise.
• Team player with the ability to work independently in a fast-paced, process-driven environment

Qualifications and Experience

• CA (Inter) / MBA (Finance) or equivalent qualification in Finance and accounting.
• Previous work experience in Billing and Collection, Opco dispute resolution, Management MIS and AR portfolio applicable to telecom and infrastructure services is highly desirable.
• 1012 Years in Dispute management Collection & Billing.