Senior Managed File Transfer (MFT) Support Engineer
NTT DATA BUSINESS SOLUTIONS · Bengaluru · onsite · Posted 57d ago
Undisclosed3–7 yrsfulltimeSourced from
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About this role
Job Summary Manage backend configurations and support platform upgrades. Troubleshoot application, routing, and connectivity issues across Sterling components. Trading Partner Management
We are seeking an experienced Senior MFT Support Engineer to provide operational support, administration, and maintenance of enterprise Managed File Transfer (MFT) platforms supporting critical business-to-business (B2B) integrations and file exchange services. The role is responsible for supporting IBM Sterling products, managing trading partner connectivity, troubleshooting file transfer issues, ensuring security compliance, and maintaining highly available file transfer infrastructure.
The successful candidate will support a large-scale environment comprising approximately 3,000 trading partners and 800+ internal file transfer processes, ensuring reliable and secure data exchange across enterprise systems.
Key Responsibilities MFT Platform Support - Provide L2/L3 production support for Managed File Transfer services and B2B file exchange platforms.
- Monitor, troubleshoot, and resolve file transfer failures, connectivity issues, and processing delays.
- Ensure high availability and performance of enterprise file transfer services.
- Conduct root cause analysis (RCA) and implement preventive measures for recurring incidents.
- Support platform maintenance activities, upgrades, patches, and configuration changes.
- Administer and support the following IBM Sterling components:
- IBM Sterling File Gateway (SFG)
- IBM Sterling B2B Integrator
- IBM Connect:Direct
- IBM Sterling Secure Proxy
- IBM Sterling External Authentication Server (SEAS)
- IBM Control Center
- Support onboarding and maintenance of trading partner profiles.
- Manage communication protocols, connection settings, and partner configurations.
- Maintain and support approximately 3,000 trading partner relationships.
- Coordinate testing and validation of file exchange processes with external partners.
- Support enterprise file transfer processes using:
- SFTP
- Secure B2B protocols
- Monitor inbound and outbound file transmissions.
- Troubleshoot failed transfers, routing issues, and delivery exceptions.
- Support over 800 internal file transfer processes and integrations.
- Manage SSL/TLS certificates and secure communications.
- Support encryption and decryption processes using PGP standards.
- Ensure compliance with enterprise security policies and data protection requirements.
- Support certificate renewals, key management, and security audits.
- Support Business Process development and troubleshooting within the Sterling environment.
- Manage mailbox configurations and routing rules.
- Support custom applications and utilities used for file transfers, including Route Manager-related processes.
- Analyze and optimize file transfer workflows and configurations.
- Perform database queries for troubleshooting and operational analysis.
- Support platforms running on AIX and Windows environments.
- Coordinate with infrastructure and database teams during incidents and upgrades.
- Support Java upgrade activities associated with Sterling platforms.
- Use IBM Control Center to monitor file transfer operations and system health.
- Participate in incident response, problem management, and change management activities.
- Develop and maintain operational documentation, runbooks, and knowledge articles.
- Support on-call and after-hours production support as required.
- IBM Control Center Administration
- Managed File Transfer (MFT)
- Trading Partner Management
- File Routing and Mailbox Management
- Secure File Exchange Protocols
- B2B Integration Support
- SSL/TLS Certificate Management
- PGP Encryption Decryption
- Secure Proxy Technologies
- Authentication Authorization Concepts
- AIX Administration
- Windows Server Support
- Java Platform Support and Upgrades
- SQL and Database Querying
- Log Analysis and Troubleshooting
- Performance Monitoring
- Incident and Problem Management
Sourced from naukri
Skills
business processCommunication protocolsdata exchangedata protectionAixauditsB2BChange ManagementAix AdministrationClient SuccessBankingCertificate ManagementB2b IntegrationcloudAdministrationcomplianceArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
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NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
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