Senior M365 / Intune Client Management Specialist

Responsibilities

Windows 11 Rollout Support

• Support device onboarding via Autopilot
• Validation and handling of hardware hash imports
• Troubleshooting Autopilot deployment issues
• Execution of device readiness checks
• Monitoring rollout progress and identifying blockers
  
  

Intune Device Management

• Monitoring enrollment and device status
• Troubleshooting enrollment and configuration issues
• Review and analysis of compliance status
• Execution of predefined remediation steps
  
  

BYOD (Entra Registered) – Compliance Support

• Analysis of compliance issues on BYOD devices
• User guidance for resolving compliance problems
• Validation of device configuration
• Escalation of complex issues
  
  

Corporate Devices (Entra Joined)

• Support of company-managed devices
• Troubleshooting policy and configuration issues
• Support device lifecycle (reset, reprovisioning)
• Validation of compliance and configuration
  
  

Software Deployment & Patch Management

• Monitoring application deployments in Intune
• Analysis of failed software installations
• Monitoring Windows update and patch status
• Identification of recurring deployment issues
• Suggestion of remediation actions
  
  

Software Packaging Coordination

• Validation and testing of application packages
• Support for package acceptance and quality checks
• Creation of requirements for packaging requests
• Coordination with internal and external packaging teams
• Feedback and rework coordination
  
  

Intune & Client Ticket Handling (Second Level Support)

 Processing of incidents and service requests in the area of Intune and client management

 Analysis and prioritization based on SLAs and support processes

 Troubleshooting Of

• Autopilot and enrollment issues
• BYOD compliance errors
• Software installation failures
• Patch and update issues
• Policy conflicts
  
  

Ticket Analysis & Quality Assurance

• Structured documentation of tickets and solutions
• Identification of recurring issues (problem patterns)
• Creation of standard solutions and runbooks
• Ensuring audit-ready ticket documentation
  
  

Escalation & Collaboration

• Structured escalation to 3rd level / engineering teams
• Collaboration with:
• Endpoint / Intune engineering
• Packaging teams
• Security and compliance teams
• Providing analyzed tickets including logs and root cause indicators
  
  

Monitoring & Proactive Incident Detection

 Monitoring Intune dashboards and reports

 Identification of incidents based on monitoring data

 Proactive Ticket Creation In Case Of

• Increased deployment failures
• Compliance issues
• Update problems
  
  

Operational Monitoring & Reporting

• Creation of regular reports on:
• Device compliance rates
• Deployment success rates
• Patch status
• Tracking Windows 11 rollout progress
• Identification of weak points and trends
  
  

Device Lifecycle Management

• Support device lifecycle:
• Enrollment
• Re-provisioning
• Retirement and wipe
• Validation of device inventory data
• Cleanup of inactive or outdated devices
  
  

Knowledge Management & Documentation

• Creation of user documentation (e.g. BYOD fixes)
• Maintenance of knowledge base articles
• Documentation of known issues and solutions
  
  

Continuous Improvement & Problem Management

• Identification of root causes for recurring issues
• Reduction of repeated incidents
• Improvement of processes and runbooks
• Feedback to engineering teams
  
  

Pilot & Rollout Support

• Support pilot phases in controlled environments
• Validation of deployment concepts
• Collection of feedback and issue patterns
  
  

Security & Compliance Support (Operational Only)

• Monitoring of device compliance status
• Support remediation of non-compliant devices
• Basic troubleshooting of client security issues
• No ownership of policies or governance