Senior M365 / Intune Client Management Specialist

Responsibilities  Windows 11 Rollout Support    Support device onboarding via Autopilot   Validation and handling of hardware hash imports   Troubleshooting Autopilot deployment issues   Execution of device readiness checks   Monitoring rollout progress and identifying blockers    Intune Device Management    Monitoring enrollment and device status   Troubleshooting enrollment and configuration issues   Review and analysis of compliance status   Execution of predefined remediation steps  BYOD (Entra Registered) – Compliance Support    Analysis of compliance issues on BYOD devices   User guidance for resolving compliance problems   Validation of device configuration   Escalation of complex issues  Corporate Devices (Entra Joined)    Support of company-managed devices   Troubleshooting policy and configuration issues   Support device lifecycle (reset, reprovisioning)   Validation of compliance and configuration  Software Deployment & Patch Management    Monitoring application deployments in Intune   Analysis of failed software installations   Monitoring Windows update and patch status   Identification of recurring deployment issues   Suggestion of remediation actions  Software Packaging Coordination    Validation and testing of application packages   Support for package acceptance and quality checks   Creation of requirements for packaging requests   Coordination with internal and external packaging teams   Feedback and rework coordination  Intune & Client Ticket Handling (Second Level Support)      Processing of incidents and service requests in the area of Intune and client management     Analysis and prioritization based on SLAs and support processes     Troubleshooting of:   Autopilot and enrollment issues  BYOD compliance errors  Software installation failures  Patch and update issues  Policy conflicts  Ticket Analysis & Quality Assurance    Structured documentation of tickets and solutions   Identification of recurring issues (problem patterns)   Creation of standard solutions and runbooks   Ensuring audit-ready ticket documentation  Escalation & Collaboration    Structured escalation to 3rd level / engineering teams  Collaboration with:  Endpoint / Intune engineering  Packaging teams  Security and compliance teams  Providing analyzed tickets including logs and root cause indicators  Monitoring & Proactive Incident Detection      Monitoring Intune dashboards and reports     Identification of incidents based on monitoring data       Proactive ticket creation in case of:   Increased deployment failures  Compliance issues  Update problems  Operational Monitoring & Reporting    Creation of regular reports on:   Device compliance rates  Deployment success rates  Patch status  Tracking Windows 11 rollout progress   Identification of weak points and trends  Device Lifecycle Management  Support device lifecycle:   Enrollment  Re-provisioning  Retirement and wipe  Validation of device inventory data   Cleanup of inactive or outdated devices    Knowledge Management & Documentation    Creation of user documentation (e.g. BYOD fixes)   Maintenance of knowledge base articles   Documentation of known issues and solutions  Continuous Improvement & Problem Management    Identification of root causes for recurring issues   Reduction of repeated incidents   Improvement of processes and runbooks   Feedback to engineering teams  Pilot & Rollout Support    Support pilot phases in controlled environments    Validation of deployment concepts    Collection of feedback and issue patterns   Security & Compliance Support (Operational Only)  Monitoring of device compliance status    Support remediation of non-compliant devices    Basic troubleshooting of client security issues    No ownership of policies or governance