BENGALURU · FULLTIME
Senior Loan Servicing Representative
Wells Fargo
Bengaluru · onsite · Posted 3d ago
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Undisclosed2–7 yrsfulltimeBengaluru
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Section · 01
About this role
About this role:
Wells Fargo is seeking a Senior Loan Servicing Representativeto support efficient and effective loan servicing operations while delivering a consistent customer experience. In this role, you will contribute to operational excellence, effective controls, and risk mitigation, helping ensure services are delivered accurately and efficiently. This is an opportunity to make a meaningful impact while supporting Wells Fargo's broader focus on strong execution, customer centricity, and a robust risk and control environment.
In this role, you will:
- Support performance of less experienced Loan Servicing staff and overall effectiveness of team
- Provide lending support service in operations, documentation, and customer service to Credit teams
- Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area
- Perform administrative, transactional, operational, or customer support tasks
- Resolve complex client problems and inquiries
- Analyze issues, business requirements, standards, procedures, and call trends to identify opportunities for improvement and help develop innovative plans within Loan Servicing functional area to improve business operations
- Provide subject matter expertise and interpretation of procedures to less experienced staff
- Use independent judgment to review and file claims while ensuring compliance with all federal, state, client and company policies, procedures, and regulations
- Interact with immediate Loan Servicing team, functional area, and internal peers outside work group on loan related servicing activities, as well as internal or external customers
- Participate in regional or team meetings, and provide guidance and training to less experienced individuals
Required Qualifications:
- 2+ years of Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Posting End Date:
15 Oct 2026*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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Section · 02
Skills
Customer ServiceCustomer ExperienceCustomer SupportLendingFinancial CrimesBusiness RequirementsRisk IdentificationRegulatory ComplianceoperationscomplianceBusiness OperationsCustomer RelationshipsLoan Servicing
Section · Company
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
About
Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
Industries
Financial Services
Employee ratings
8,681 reviews
3.6/ 5
Culture
3.5
Career growth
2.9
Work-life
3.8
Employees rate it well for
Work Life Balance1417Work Culture906Senior Management755Salary707Job Security510
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