Senior Linux Specialist

Key Responsibilities

- Resolve customer issues through telephone, email, or remote sessions, ensuring timely and effective solutions.
- Reproduce and diagnose customer issues in-house, following up with recommendations, updates, and action plans.
- Identify, escalate, and manage complex technical issues in accordance with Standard Operating Procedures.
- Leverage internal technical expertise to provide innovative solutions to customer problems.
- Collaborate with other teams to diagnose and isolate the cause of complex issues, maintaining quality case documentation.
- Lead incident management for single and cross-technology incidents, guiding team members in resolving complex problems.
- Perform and lead technical escalations, participating in formal escalation processes during crises.
- Proactively engage in problem management, conducting trend and root cause analysis to prevent recurring issues.

Overview

- The Senior Linux Specialist at our IT services organization, a leading IT services organization, plays a crucial role in driving digital transformation for our clients.
- With a focus on deploying the right technology, this role is central to overcoming IT complexities in today's fast-paced hybrid IT world.
- Collaborating with various teams, the Senior Linux Specialist transforms insights into innovations that align with market opportunities.
- This position offers the chance to redefine what's next for both the organization and your career.
- Located in Bangalore, this Level 5 position requires 9-12 years of experience, emphasizing the ability to ensure and advise.
- As part of a dynamic environment, the role involves leveraging internal expertise to accelerate customer outcomes effectively.
- The role demands proactive engagement in resolving customer issues and managing technical escalations.
- You'll be responsible for analyzing and applying patches, maintaining configuration management databases, and ensuring patch compliance across customer environments.
- In addition to technical acumen, strong communication skills and a commitment to high-quality support are essential.
- This position offers a unique opportunity to take ownership of complex issues, lead team initiatives, and contribute to strategic planning.

Requirements

- Bachelor’s degree in Engineering or equivalent.
- Minimum 5 years of experience in an enterprise technical support environment.
- Relevant certifications such as CCNA or RHCE are advantageous.
- Strong knowledge in Linux installation, configuration, troubleshooting, and administration.
- Experience with SAN technologies, converged solutions, and HP Servers.
- Proficiency in disaster recovery planning and conducting tests.
- Excellent written and verbal communication skills, with a commitment to high-quality customer service.