Senior Legal Operations Associate – Technology

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.   We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. 

What truly sets us apart is how we work. 

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. 

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.  

ABOUT ICE CREAM: Life Tastes Better with Ice Cream    Once separated from Unilever, the The Magnum Ice Cream Company (TMICC) will become the world’s largest global Ice Cream Company, with over 100 years’ experience delivering a diverse range of indulgent, yet responsible, craft food experiences. We have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of €8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.  We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate.  We are committed to developing and nurturing talent. You will have ample options for career growth and exploration. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. 

ABOUT GBS: Global Business Solutions:    Global Business Solutions (GBS) is TMICC’s trusted transformation partner, delivering innovative and integrated solutions from design to delivery. We develop future-fit capability, expertise and technologically advanced solutions to unlock speed, simplicity and operational agility across TMICCs operations.   This is your chance for a ‘once in a lifetime’ career experience, playing a part in the creation of a fully independent, new Ice Cream company and a greenfield GBS organization supporting Europe Supply Chain Finance Processes. Employees within GBS partner with multiple teams in countries across Europe ranging from Factories, Distribution Centers, Supply Chain Planning, Customer Services, Procurement. You will become part of the delivery service engine behind TMICC’s hero brands and will have the opportunity to implement new solutions and processes alongside an innovative tech stack that is been delivered as part of the separation from Unilever program. 

What you'll be responsible for  

1. Legal Technology Operations & Ownership Serve as the primary operational owner for Legal technology platforms and applications Complete knowledge transition and assume end-to-end ownership of existing Legal tools Manage day-to-day administration and BAU support activities Monitor system performance, platform health, and user experience Ensure system configurations, workflows, and settings are maintained accurately •         Support rollout and operationalization of newly onboarded Legal technologies

2. User Access Management & Administration Manage user provisioning, modifications, and deactivation requests Ensure role-based access controls are maintained in accordance with internal policies Coordinate with IT and Information Security teams on access-related controls Support compliance with internal controls, audit, and security requirements

3. Incident Management & Troubleshooting Act as the first point of contact for tool-related queries and issues Troubleshoot user, workflow, reporting, and system-related problems Coordinate issue resolution with vendors, IT teams, and internal stakeholders Track incidents, root causes, and resolution timelines Develop preventive actions to reduce recurring issues

4. Vendor & Stakeholder Management Manage operational relationships with software vendors and service providers Coordinate support tickets, enhancement requests, and product updates Participate in vendor governance meetings and performance reviews Monitor vendor SLAs and service delivery expectations Support contract renewals, licensing reviews, and procurement activities

5. Training, Adoption & Knowledge Management Develop and maintain user guides, SOPs, FAQs, and training materials Deliver end-user training sessions and onboarding support Coordinate vendor-led training programs and workshops Drive user adoption and promote effective use of Legal technologies Ensure new features and enhancements are communicated effectively Build and maintain a centralized knowledge repository for Legal tools

6. Reporting & Analytics Develop and maintain operational dashboards and reports Track system utilization, adoption metrics, support volumes, and user trends Monitor key performance indicators, operational data to identify trends, risks, gaps, and improvement opportunities and share actionable insights and reports with leadership, Legal Operations, and technology governance forums

7. Tool Implementation & Continuous Improvement Support implementation, testing, optimization and deployment of new Legal technology solutions Participate in requirements gathering, UAT, and change management activities Identify automation and process improvement opportunities Support integration activities between Legal systems and enterprise platforms Recommend system enhancements based on user feedback and operational needs

We're looking for someone who  

Bachelor’s degree in Law, Technology, Business Administration, Information Systems, or related field 5–7 years of relevant experience in Legal Operations, Legal Technology Administration, Application Support, Business Systems Management, or equivalent roles Shared Services / GBS environment experience preferred Experience managing enterprise software platforms and vendor relationships Experience supporting global users and stakeholders Experience with legal technology platforms such as matter management, e-billing, compliance tools, privacy tools, contract lifecycle management (CLM), document management systems, legal intake tools, knowledge management platforms, and AIenabled legal solutions Strong understanding of user access management and system administration Experience with reporting tools (e.g., Power BI is a plus) and data analysis Understanding of software implementation and change management processes Familiarity with SaaS applications and vendor management practices

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

Market-competitive pay and performance related rewards Flexible ways of working Support for health, wellbeing and life outside of work Time off to rest and recharge Ongoing learning and development opportunities  Specific benefits vary by location

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! 

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.