Senior Learning Technology & Innovation Consultant

Job Description

Overview

If you enjoy working at the intersection of learning, technology, and customer experience, this role is for you.

Help shape the future of customer learning at NIQ. NIQ is transforming how customers learn, adopt, and get value from our data, products, and platforms. In this role, you'll help design, build, and scale the technology solutions behind digital learning experiences that support NIQ's large, global FMCG and T&D clients as they move from onboarding to confident product adoption.

Work on visible, strategic initiatives. You'll contribute to global, leadership-visible client learning initiatives, including the implementation of a new Learning Experience Platform. From configuring and optimizing AI-enabled learning systems to developing integrations, automation, and technical enhancements, you'll play a hands-on role in building a modern, scalable global learning ecosystem. You'll collaborate across Product, AI, Technology, UX, and content teams, acting as a bridge between business requirements and technical solutions.

Build future-ready technical skills. This role provides the opportunity to deepen your expertise across learning technology, AI, automation, integrations, and front-end customization while experimenting with emerging tools and turning ideas into practical solutions. You'll apply strong systems thinking and hands-on technical skills to continuously evolve NIQ's customer learning ecosystem.

Responsibilities

Learning Technology Innovation & Platform Operations

Technical execution, optimization, and scalability of NIQ's learning ecosystem.

• Support the design, implementation, configuration, testing, and launch of a new Learning Experience Platform (LXP).

• Optimize learning content discoverability through platform configuration, audience segmentation, content taxonomy and metadata, and connections to related learning technologies.

• Leverage HTML, CSS, and code snippets to maintain platform front-end customizations and enhance learner-facing experiences.

• Partner with external vendors and NIQ technology, platform, & UX teams to implement integrations, platform enhancements, and escalate technical troubleshooting.

• Partner with NIQ AI & Technology teams to leverage AI, automation, and emerging technologies to streamline content creation, governance processes, and maintenance workflows

• Maintain and collect priorities for the learning technology product roadmap, translating learner and business needs into platform improvements and technical requirements.

• Troubleshoot advanced learning technology issues, including learner access, SCORM/xAPI, rendering, completion tracking, integrations, and content interoperability.

• Test new platform capabilities, releases, integrations, and technical enhancements and identify opportunities to improve scalability and reliability.

• Contribute to ongoing platform administration, including content setup, publishing, QA, troubleshooting, and learner support, and maintain documentation to ensure continuity across the team.

Qualifications

• Bachelor's degree or equivalent practical experience in Learning Technology, Information Systems, Computer Science, Digital Technology, or a related field.

• 5-7+ years of experience in learning, customer education, enablement, or learning technology within a global SaaS or technology-driven organization

• 3+ years experience administering or configuring learning platforms (LMSs/LXPs)

• Demonstrated experience translating business requirements into scalable technical solutions and partnering effectively with technology, engineering, vendors, and cross-functional stakeholders.

• Strong technical problem-solving and systems thinking, with the ability to work across interconnected platforms and technologies.

• Experience supporting or leading complex technology implementations, enhancements, or platform optimization initiatives.

• Fluency in written and spoken English, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders.

Core Technical Skills

• LMS/LXP platforms such as Skilljar, Workday, or Docebo, including configuration, administration, and SCORM/xAPI troubleshooting

• HTML and CSS

• APIs, integrations, data workflows, and automation

• AI and automation tools such as Copilot, Claude, and Power Automate

• Content architecture and discoverability, including metadata, taxonomy, segmentation, and search optimization

Nice to have:

• JavaScript, JSON, Python, or other scripting experience

• Front-end development or technical prototyping experience

• Experience implementing a new enterprise learning platform

• Experience with SaaS platforms, digital adoption tools, and content management systems

• Experience with reporting and analytics tools such as Power BI

This is an opportunity to help shape the future of customer learning at NIQ while building expertise in AI, learning technology, platform innovation, and digital experience design.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the